Role: Head Of Operations

Location: Hybrid – Remote with potential for in-person work in Greater Manchester. Occasional travel to Wigan may be required. Visits during the application process are welcomed.

Salary: £40,000 (pro rata based on 0.8 FTE, equivalent to £50,000 FTE). Contract hours are negotiable based on experience and availability.

Contract Type: Permanent

Start Date: 1st September 2025 (flexible depending on notice period)

Responsible To: Managing Director & Advisory Board

About Happy Smiles Training CIC: Happy Smiles Training CIC is a multi-award-winning social enterprise led by disabled people, with over 92% of our team identifying as disabled. We deliver inclusive workshops nationwide to challenge stigma and promote social change. More info at www.happysmilestraining.co.uk.

Our Vision for Growth: We aim to scale our impact across new regions, requiring robust systems and replication of our successful model. We seek a Head of Operations to lead this expansion sustainably and strategically.

Role Overview: The Head of Operations will help transform Happy Smiles Training into a scalable, self-sustaining organization, working closely with leadership to shape our next chapter.

Key Responsibilities:

1. Develop operational systems and infrastructure across regions
2. Manage impact planning, reporting, and income generation
3. Embed HR processes aligned with our inclusive values
4. Ensure quality assurance and consistency in training
5. Recruit and develop staff and volunteers
6. Oversee daily operations and staff support
7. Support strategic planning, fundraising, and partnerships
8. Document processes in Wigan for expansion

Essential Experience:

• Proven senior leadership or operations experience in CICs, charities, or social enterprises
• Impact management, budget, and reporting expertise
• Passion for disability inclusion and community impact
• Strong organizational and project management skills
• Excellent communication and leadership abilities
• Self-motivated, adaptable, and proactive

Desirable Skills:

• Lived experience of disability or working with disabled organizations
• Experience managing remote/hybrid teams or scaling inclusive organizations
• Knowledge of training delivery, safeguarding, and quality frameworks

Benefits:

• Lead a recognized impact-driven organization
• Competitive salary aligned with the Real Living Wage
• Flexible hours and supportive environment
• Wellbeing resources and professional development opportunities

How to Apply: Send CV (max 2 pages) and cover letter (max 2 pages) by 5pm on 13/06/25.

Key Dates:

• Application deadline: 13th June 2025, 5pm
• Interviews: 27th June & 4th July 2025 (in-person or virtual)
• Start date: 1st September 2025 (flexible)

For questions or accessibility requests, contact info@happysmilestraining.co.uk or call 01942 741402.

Job Type: Part-time, Permanent

Pay: £40,000/year

Hours: Up to 30 hours/week

Benefits: Pension, free parking, remote work, day shifts, Monday-Friday

Application Questions: Please include a specific cover letter for this role; applications without one will be rejected.