Head of Operations
23 Days Old
Role: Head Of Operations
Location: Hybrid – Remote with potential for in-person work in Greater Manchester. Occasional travel to Wigan may be required. Visits during the application process are welcomed.
Salary: £40,000 (pro rata based on 0.8 FTE, equivalent to £50,000 FTE). Contract hours are negotiable based on experience and availability.
Contract Type: Permanent
Start Date: 1st September 2025 (flexible depending on notice period)
Responsible To: Managing Director & Advisory Board
About Happy Smiles Training CIC: Happy Smiles Training CIC is a multi-award-winning social enterprise led by disabled people, with over 92% of our team identifying as disabled. We deliver inclusive workshops nationwide to challenge stigma and promote social change. More info at www.happysmilestraining.co.uk.
Our Vision for Growth: We aim to scale our impact across new regions, requiring robust systems and replication of our successful model. We seek a Head of Operations to lead this expansion sustainably and strategically.
Role Overview: The Head of Operations will help transform Happy Smiles Training into a scalable, self-sustaining organization, working closely with leadership to shape our next chapter.
Key Responsibilities:
- Develop operational systems and infrastructure across regions
- Manage impact planning, reporting, and income generation
- Embed HR processes aligned with our inclusive values
- Ensure quality assurance and consistency in training
- Recruit and develop staff and volunteers
- Oversee daily operations and staff support
- Support strategic planning, fundraising, and partnerships
- Document processes in Wigan for expansion
Essential Experience:
- Proven senior leadership or operations experience in CICs, charities, or social enterprises
- Impact management, budget, and reporting expertise
- Passion for disability inclusion and community impact
- Strong organizational and project management skills
- Excellent communication and leadership abilities
- Self-motivated, adaptable, and proactive
Desirable Skills:
- Lived experience of disability or working with disabled organizations
- Experience managing remote/hybrid teams or scaling inclusive organizations
- Knowledge of training delivery, safeguarding, and quality frameworks
Benefits:
- Lead a recognized impact-driven organization
- Competitive salary aligned with the Real Living Wage
- Flexible hours and supportive environment
- Wellbeing resources and professional development opportunities
How to Apply: Send CV (max 2 pages) and cover letter (max 2 pages) by 5pm on 13/06/25.
Key Dates:
- Application deadline: 13th June 2025, 5pm
- Interviews: 27th June & 4th July 2025 (in-person or virtual)
- Start date: 1st September 2025 (flexible)
For questions or accessibility requests, contact info@happysmilestraining.co.uk or call 01942 741402.
Job Type: Part-time, Permanent
Pay: £40,000/year
Hours: Up to 30 hours/week
Benefits: Pension, free parking, remote work, day shifts, Monday-Friday
Application Questions: Please include a specific cover letter for this role; applications without one will be rejected.
#J-18808-Ljbffr- Location:
- Wigan, England, United Kingdom
- Salary:
- £125,000 - £150,000
- Job Type:
- PartTime
- Category:
- Management & Operations
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