Head of Operations

23 Days Old

Role: Head Of Operations

Location: Hybrid – Remote with potential for in-person work in Greater Manchester. Occasional travel to Wigan may be required. Visits during the application process are welcomed.

Salary: £40,000 (pro rata based on 0.8 FTE, equivalent to £50,000 FTE). Contract hours are negotiable based on experience and availability.

Contract Type: Permanent

Start Date: 1st September 2025 (flexible depending on notice period)

Responsible To: Managing Director & Advisory Board

About Happy Smiles Training CIC: Happy Smiles Training CIC is a multi-award-winning social enterprise led by disabled people, with over 92% of our team identifying as disabled. We deliver inclusive workshops nationwide to challenge stigma and promote social change. More info at www.happysmilestraining.co.uk.

Our Vision for Growth: We aim to scale our impact across new regions, requiring robust systems and replication of our successful model. We seek a Head of Operations to lead this expansion sustainably and strategically.

Role Overview: The Head of Operations will help transform Happy Smiles Training into a scalable, self-sustaining organization, working closely with leadership to shape our next chapter.

Key Responsibilities:

  1. Develop operational systems and infrastructure across regions
  2. Manage impact planning, reporting, and income generation
  3. Embed HR processes aligned with our inclusive values
  4. Ensure quality assurance and consistency in training
  5. Recruit and develop staff and volunteers
  6. Oversee daily operations and staff support
  7. Support strategic planning, fundraising, and partnerships
  8. Document processes in Wigan for expansion

Essential Experience:

Desirable Skills:

Benefits:

How to Apply: Send CV (max 2 pages) and cover letter (max 2 pages) by 5pm on 13/06/25.

Key Dates:

For questions or accessibility requests, contact info@happysmilestraining.co.uk or call 01942 741402.

Job Type: Part-time, Permanent

Pay: £40,000/year

Hours: Up to 30 hours/week

Benefits: Pension, free parking, remote work, day shifts, Monday-Friday

Application Questions: Please include a specific cover letter for this role; applications without one will be rejected.

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Location:
Wigan, England, United Kingdom
Salary:
£125,000 - £150,000
Job Type:
PartTime
Category:
Management & Operations

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