Overview

Job Introduction

An opportunity is available for a Head of Operations role based at Telford. Reporting to the West Midlands Operations Director, you will be responsible for leading the Electricity Distribution Network in the West Midlands area, ensuring that it is developed, operated, and maintained efficiently and effectively in accordance with appropriate legislation, laid down policies and standards.

Working within an established teamwork environment you will be required to set direction through providing creative and innovative leadership to meet targets and motivate your team to ensure we maintain consistently high levels of customer service.

As part of our hybrid working approach this role offers a mix of office and home working with a minimum of 3-4 days in the office and the remainder from home.

Responsibilities

• Lead, inspire, motivate and develop Team Managers in effectively undertaking their duties.
• Set objectives, monitor and drive performance and take accountability of Electricity Distribution activities in the Distribution Area.
• Co-ordinate the formulation of Capital and Revenue Budgets for the Distribution Area and to monitor and control expenditure of these budgets.
• Ensure that customers in the Distribution Area are provided with the highest standard of service commensurate with their needs and agreed standards.
• Ensure that all customer complaints in the Distribution Area are brought to a successful resolution.
• Ensure that the Distribution System is developed, operated and maintained as efficiently and effectively as possible and in accordance with appropriate legislation, laid down policies and standards.
• Contribute to the development of engineering strategy, policy and objectives.
• Successfully liaise with peers and key stakeholders, to lead to successful outcomes for the operational business area. This includes frequent contact with internal stakeholders such as other leaders within Field Operations and Asset Management, including the Control Centre. External stakeholders include Customers (large and small), in particular Engineering Managers of large consumers and representatives of contractors, up to Director level.
• Complexity and Creativity:
• Deal with a wide range of problems on a continuous basis. They range from technical through to personal, organisational and customer related issues to dealing with major system emergencies.
• Regularly support Team Managers on technical and organisational matters which will considerably influence their decisions and therefore the performance of the Distribution Network and the Distribution Business.
• Regularly provide information in respect of the financial performance and the operating performance of the Distribution business in comparison with agreed objectives.
• In determining ways of improving performance and promoting change, to exercise a high degree of creativity and strategic vision.
• Develop individuals to lead in accordance with National Grid values and create a team environment that leads to successful output from the Depot.
• Promote good employee relations and to create an environment that motivates and encourages the development of individuals.

Ideal Candidate

• Knowledge of working in a regulated industry, the electricity sector would be advantageous
• A degree in Engineering or equivalent level of education is preferred but not essential.
• Experience of leading and managing teams through change.
• The ability to drive performance, motivate and manage your team
• Communicate effectively with customers, suppliers, and internal/external stakeholders.
• Whilst a formal qualification such as NEBOSH is highly desirable, this is not essential. We welcome candidates who demonstrate a strong commitment to safe working practices and are eager to contribute to our robust safety culture.

Interviews

Interviews are scheduled to take place in October 2025.

National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service, (DBS) check, depending on the role different levels of screening and vetting are required. Some roles require a triannual check.

About Us

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.