.Head of Portfolio – UK Operations page is loaded## Head of Portfolio – UK Operationsremote type: Hybridlocations: Wimbledon, UKtime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: September 26, 2025 (13 days left to apply)job requisition id: JR101219*Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.***About the role**The Head of portfolio is responsible for managing the portfolio of projects under our pillars, ensuring alignment with organisational goals and providing a holistic view of our roadmap. This role plays a pivotal part in aligning and optimizing our strategic initiatives across these domains, ensuring a cohesive and synchronized approach to delivery while overcoming organizational challenges that hinder value delivery.The Head of Portfolio for Operations will be the custodian of the change roadmap as agreed with the Chief Operating Officer with the support of Programme and Project Managers and will be responsible for planning, initiating and delivering projects and programmes in line with our strategic objectives.Regulatory environment experience is essential, specifically within UK Financial Services including large scale Customer Contact Centres. Experience with Field Service Operations is beneficial, but not essential.**Key Responsibilities*** Aligns strategies and initiatives across teams within the pillar to ensure a holistic and synergistic approach to achieving organizational goals.* Drives transformation for the pillars, in line with the wider transformation initiative.* Facilitates communication and collaboration between the respective pillars, promoting knowledge sharing, innovation, and identifying opportunities for cross-functional projects.* Drives common processes, methodologies, and agile best practices for product and project work, ensuring consistency, efficiency, and quality.* Identifies and addresses organisational blockers that impede the timely and successful execution of initiatives within the pillar, proposing innovative solutions to overcome these challenges.* Leads, mentors, and coaches the team, providing guidance on portfolio management, strategic planning, and fostering a culture of continuous improvement.* Collaborates with key stakeholders, product managers, development teams, and external partners to ensure alignment and gather insights that contribute to strategic decision-making.* Works closely with the performance operations team to allocate necessary resources to support the initiatives within the pillar.* Where required leads a team of Portfolio Leads/Programme Managers, guiding them in implementing efficient ways of working and fostering collaboration.* Enhances performance and efficiency within the pillar teams while fostering agile ways of working to meet evolving business needs.**Knowledge and Expertise*** Proven experience and expertise in Project Management delivery across multiple delivery methods (Waterfall, Agile etc..)* Experience of using Agile tooling e.g. JIRA & Confluence, and experience of leading & working as part of an Agile team* Process and organisational change experience required* Contact Centre Business Change delivery experience required* Service / Complaints handling experience beneficial**We offer lots of great benefits! Some of which include:*** Competitive salary and annual discretionary bonus* 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave* Training opportunities as well as clearly defined career progression* Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service* Attractive company pension scheme* Life assurance – employer funded cover of 4x basic salary* Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services* Salary Finance – access to savings and borrowing through payroll* Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles* Travel Loans – interest free loans to help spread the cost of annual travel tickets* Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000* Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes* OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help* Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues* Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends*If you're a current D&G employee applying for an internal role, please ensure your Career Profile in Workday is up to date before submitting your application.**Don't forget to download and attach your Talent Card to showcase your skills and experience. This is a required part of your application.***Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.****Please note that we have a thorough referencing process, which includes criminal record checks.***At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.*
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