Job Title: Head of Process Design & Integration

Function: Business Integration

Location: Nottingham

Contract type: Permanent

Salary: £90,868 with potential to rise to £106,904 over 3 years

Closing Date: 20th November 2025

NHS Supply Chain currently has an opportunity for a Head of Process Design & Integration to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first.

The Head of Process Design & Integration is accountable for the design, optimisation, approval, and implementation of new business processes within the scope of the Supply Chain & IT Modernisation programme. This role ensures that all process changes and new designs are strategically aligned and function cohesively across the end-to-end value chain.

Working in close partnership with Value Stream Leads and Process Owners, the Head of End-to-End Process ensures that processes are integrated, efficient, and support the programme’s transformation goals.

The role collaborates extensively with subject matter experts (SMEs), the Business Architecture and Design Team, and relevant internal and external stakeholder groups to ensure that all identified capabilities are effectively enabled through the business process landscape.

The Head of Process Design & Integration provides line management and leadership to the Value Stream Leads, ensuring they are fully engaged with all relevant projects and workstreams, and maintains strong partnerships with Process Owners and their respective Directorates.

Your Daily Journey in This Role

• Lead the design, optimisation, and implementation of end-to-end processes within the programme scope.
• Ensure all process changes align with strategic objectives and integrate effectively across domains.
• Provide line management and leadership to Value Stream Leads, supporting their development and performance.
• Collaborate with Process Owners to ensure process continuity and ownership across Directorates. Work closely with the Change Management team to drive adoption and embed new ways of working.
• Partner with SMEs, Business Architecture and Design Team, and stakeholder groups to enable capabilities through process design.
• Oversee process governance, documentation, and approval workflows.
• Ensure Value Stream Leads are actively engaged in all relevant projects and workstreams.
• Monitor process performance and ensure continuous improvement initiatives are delivered.

What can we offer you?

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
• We recognise our employees' hard work and contributions through annual bonus schemes, long-service awards, and VIP colleague awards.
• 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
• We are dedicated to your development through in‑house training, support, and access to external qualifications to maximise your potential.
• A focus on your well‑being, offering 1 day of paid well‑being leave and free access to the 24/7 Employee Assistance Programme.
• Generous pension scheme (with us contributing 12% when you contribute 6%).
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
• 2 days of paid volunteering leave, allowing you to give back to your community.
• Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

• Accustomed to defining and driving the strategic vision for process excellence across the organisation, ensuring all processes support business objectives.
• Proficient knowledge in conducting detailed analysis of existing ("as‑is") processes, identifying gaps, and designing optimised ("to‑be") processes, often using process mapping and other methodologies.
• Demonstrable experience of internal and external stakeholder management, with the ability to have difficult conversations.
• Must have strong experience collaborating effectively with business unit leaders, functional teams, and other stakeholders to gain buy‑in for process changes and ensure successful implementation.
• Experience collaborating with Cross‑Functional teams and work with various departments to understand their unique challenges and integrate their needs into comprehensive end‑to‑end process improvements.
• Accomplished Team Leadership, mentor, and developed a team responsible for process analysis, improvement, and governance.
• Expertise in Lean Six Sigma or equivalent methodologies.

Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at Careers@supplychain.nhs.uk.

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but also celebrated, allowing everyone to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career, but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at careers@supplychain.nhs.uk, who will be happy to help you with alternative ways to apply.

We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.

SCCL is a company Registered in England and Wales, with company number 10881715, to act as the management function of the NHS Supply Chain.