Overview

creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences. Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work. Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Collinson is the global, privately-owned company dedicated to helping the world travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world\'s original and leading airport experiences programme, with access to a network of 1,500+ lounges and travel experiences in over 650 airports in 148 countries. We work with the world\'s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

Purpose of the job

The Head of Product, Commerce & Marketplace will define and execute the product vision, strategy, and roadmap for Collinson\'s commerce platform and marketplace, enabling seamless transactions across B2B and B2C channels. This role will oversee product catalogue, pricing, commerce, bookings, order management, and checkout, while also expanding our marketplace to integrate third-party travel-related services such as fast-track security, parking, baggage wrap, and other airport-adjacent services. This lead role will drive API and partner integrations, ensuring a seamless buying experience for customers and businesses. With a focus on capability delivery, they will manage a team of Product Managers and collaborate cross-functionally with engineering, UX, and business teams to build scalable, high-performance commerce solutions.

Responsibilities

• Commerce & Marketplace Strategy: Define and execute the product roadmap for commerce, pricing, marketplace, bookings, and order management, ensuring alignment with business goals.
• Develop a scalable platform to support subscriptions and one-time purchases across B2B and B2C channels.
• Enable dynamic pricing, bundling, and discounting capabilities, working closely with commercial teams to align with broader pricing strategies.
• Expand the marketplace ecosystem by integrating travel-adjacent services through API and partner integrations.
• Own order management and checkout, ensuring seamless transactions, fraud prevention, and optimized payment processing.

• Product Execution & Delivery: Lead multiple Product Managers, ensuring they deliver on roadmap priorities.
• Oversee the development of commerce infrastructure, ensuring scalability, reliability, and API-driven capabilities.
• Work closely with UX teams to optimize the end-to-end booking, checkout, and order management experience.
• Balance short-term capability launches with long-term platform scalability.

• Data-Driven & Customer-Centric Approach: Define and track success metrics focused on capability delivery, adoption, and performance.
• Leverage customer insights, market trends, and competitive analysis to shape the product roadmap.
• Work with business teams to track commerce performance, ensuring continuous optimization.

• Leadership & Stakeholder Influence: Manage and mentor multiple Product Managers, fostering a high-performing product team.
• Work cross-functionally with engineering, UX, commercial, and partnership teams to deliver business impact.
• Serve as a thought leader internally and externally, shaping the company\'s commerce and marketplace strategy.

Qualifications

• Extensive product management experience, particularly in commerce, marketplace, or travel-related services.
• Proven leadership and management experience, overseeing multiple Product Managers and driving best practices.
• Strong expertise in API-driven platforms and partner integrations.
• Track record of delivering scalable commerce, order management, and checkout solutions.
• Experience in B2B and B2C commerce models, including subscriptions and transactional purchases.
• Technical understanding of platform engineering, ensuring the creation of scalable and effective digital experiences.
• Hands-on experience working with engineering teams, understanding complex systems, and demonstrating technical fluency.
• Exceptional problem-solving, organizational, and analytical skills, ensuring data-driven decision-making.
• Proven ability to develop a product vision, strategy, and roadmap, aligning with business objectives, customer needs, and industry trends.
• Experience in market research, competitor analysis, and user insights, leveraging qualitative and quantitative data to define business cases and shape impactful features.
• Excellent written and verbal communication skills, with the ability to engage and align diverse stakeholders.
• Ability to balance strategic vision with hands-on execution in a fast-paced environment.

Preferred Experience

• Background in travel, airport services, or hospitality-related commerce.
• Experience working with payment gateways, dynamic pricing engines, or marketplace monetization models.