Head of Property Management — The Construction Index Ltd

Join to apply for the Head of Property Management role at The Construction Index Ltd

Dove and Hawk are newly partnered with this forward thinking, modern estate agency who are looking for someone to take over their property management team.

Salary and details

• Salary: Up to £45,000 per annum
• Type: Full Time
• Region: UK - London
• Town/City: South West London, London
• Posted: 08/10/2025
• Reference: BBBH11421_1759936965

Duties

• Develop and implement the overall property management strategy for the business
• Drive client satisfaction, retention, and long-term revenue growth
• Advise directors on departmental budgets, staffing, and operational efficiencies
• Establish KPIs and performance standards for the property management team

Operational Responsibilities

• Oversee day-to-day management of the existing managed portfolio
• Ensure smooth rent collection, arrears control, and landlord payment processes
• Manage maintenance and repairs, ensuring quality standards and cost efficiency
• Handle tenancy renewals, rent reviews, and deposit returns
• Improve internal systems to enhance communication and responsiveness
• Minimise void periods and accelerate property relets

Compliance and Legal Responsibilities

• Maintain full compliance with UK lettings and property management legislation
• Oversee deposit protection, safety certification, and statutory document renewals
• Keep up to date with new regulations such as the Renters Reform Bill and Building Safety Act
• Manage service charge and freeholder queries, and assist with legal proceedings when required

People Management Responsibilities

• Lead, train, and motivate the property management team
• Set measurable objectives and conduct performance reviews
• Recruit and develop team members to ensure consistent service quality
• Resolve escalated landlord and tenant issues with professionalism and diplomacy

Client Relationship Responsibilities

• Act as senior point of contact for key landlords and portfolio clients
• Provide strategic guidance to landlords to maximise returns and asset performance
• Build strong relationships with contractors, suppliers, and partners
• Represent the agency professionally in all disputes and formal proceedings

Financial and Reporting Responsibilities

• Monitor departmental profitability and ensure cost control
• Approve major works, contractor invoices, and expenditure
• Provide regular performance, arrears, and compliance reports to directors
• Identify and grow new revenue streams including maintenance projects, furniture packs, insurance products, and related services

Schedule: Monday to Friday — 9am to 6pm. Salary: £45,000 + Bonus. 1 Day Working from Home after Probation.

If interested in this role please call Alfie Burrell on 02037622247 and reference 11421.

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