Head of Public Sector Customers (37 hours per week, Permanent)

Location: Home Based with travel to Wave offices in Salvus House, Durham or Pearl House, Peterborough and customer sites and venues nationally
Salary: from £68,227pa plus a discretionary bonus potential of up to 12% of annual salary
Job Level: B
Car Allowance: £418pm
Reporting to: I&C Customer Director

About Wave

Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.

The culture at Wave has been recognised with industry awards for employee experience and company culture. We’re committed to a happy, healthy place to work with a focus on continuous learning and development. You’ll be part of a team of over 300 people, with flexible work arrangements across two UK offices.

What’s in it for you?

• Excellent pension scheme with employer contributions; bonus potential; Perkbox membership with a range of perks; income protection; personal accident insurance; 4x salary life assurance; Free onsite parking
• 24 days holiday rising to 26 plus bank holidays; a day off for your birthday; option to buy holidays; 1 day paid volunteering
• Hybrid/Flexible working; healthcare cashback and treatment scheme; cycle to work scheme; annual conference and Christmas party; 24/7 Employee Assistance Programme; free flu shots
• Enhanced maternity and paternity pay and related family leave

The role in a nutshell

We’re looking for a dynamic and people-focused leader to join us as Head of Public Sector Customers. In this high-impact role, you’ll lead our dedicated public sector team, shaping strategy, driving growth, and ensuring exceptional service delivery across our public sector portfolio. You’ll be responsible for customer retention, framework renewals, and operational excellence, while promoting collaboration, wellbeing, and continuous improvement.

This role suits someone who thrives on building strong relationships, leading high-performing teams, and possessing a strategic mindset with a passion for public sector service. If you’re commercially savvy, customer-focused, and ready to make a real impact, this could be the perfect next step for you.

What will your typical day look like?

• Leading and inspiring a team of Account Managers and Business Development professionals.
• Developing strategic plans to grow and retain the public sector customer base.
• Building strong relationships with key stakeholders and representing Wave at industry events.
• Collaborating across departments to improve service delivery and customer experience.
• Overseeing key frameworks and contracts, ensuring Wave remains the trusted partner of choice.
• Driving innovation in customer engagement and influencing procurement decisions.
• Supporting your team’s development through coaching, regular check-ins, and engagement activities.

What we need from you

• A people-first leadership style with a passion for developing high-performing teams.
• Proven experience managing hybrid teams and delivering commercial success.
• Strong strategic thinking with the ability to influence at all levels.
• A deep understanding of public sector dynamics and procurement processes.
• Excellent communication skills and a collaborative mindset.
• A relevant degree or equivalent experience.
• Experience with CRM systems and a keen eye for data and detail.

Please refer to the essential criteria in the job description as this is what you will be shortlisted against.

Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you.

BE YOURSELF – OUR DIFFERENCES MAKE US STRONGER

Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please let us know by contacting Recruitment@wave-utilities.co.uk. Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter.

Closing date: 4pm on 06 October 2025

Interviews are planned for week commencing 20 October 2025

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