Applications close: 5pm Thursday 14th August 2025

Interview date: Week Commencing 18th August 2025

Preferred Start date: 1st October 2025 (although flexibility available for the right candidate)

Location: Hybrid - London based at our office in Hoxton with required regular school site visits. (You will spend the majority of your days at the office or school sites, but have the option to work from home 1-2 days a week)

Hours: 9:00am - 5:30pm Monday - Friday

School Space has many of its events taking place in the evenings and weekends. Therefore there is an expectation that semi-regularly a visit to our schools will be needed. If these occur outside of office hours, time can be taken in lieu. In addition, one weekend in every eight you would be an on-call escalation point.

Salary: £51,000 - £57,000 per annum with the ability to earn a performance based bonus

Contract Type: Full time. Permanent.

About us

School Space aims to create thriving schools at the centre of thriving communities. We do this by partnering with schools across the UK to hire out their spaces in the evenings and weekends to a range of community groups. The income generated is used by our partner schools to improve educational outcomes and facilities for their students, in addition to building a stronger connection with the surrounding community.

Our culture

Since we were founded as a social enterprise by two school students in 2011, we've grown to become a tight knit team of around 30 people who are united by a goal of changing the education sector for the better. We also have a fabulous remote team of over 150 Community Connectors who work at our partner schools in the evenings and weekends.

You will become part of a team who have generated over £9 million for schools, taken part in prestigious programs by top names such as Techstars and Goldman Sachs, and been recognised as one of Escape the City’s 100 best organisations to escape to, finalists in the UK’s best Social Enterprise award, and winners of Digital Agenda’s Impact Tech award.

From working directly with the founders, to regular training days, daily stand-ups and socials, we encourage all team members to contribute to our culture and aim to develop every team member at School Space. We are a fast paced work place with a friendly atmosphere - working at School Space will expose you to many new learning opportunities and a chance to have a say in the growth and development of a company striving to create a big impact. Our core values are Transparency, Positivity, Initiative, Community, Passion and Learning - and if selected to interview with us we will be assessing whether you evidence these.

Why does this role exist?

Our operation covers 60 schools (and growing), 200+ incredible part-time Community Connectors (the amazing people who open and close our schools) and thousands of events annually.

The Head of School Success is responsible for ensuring our school partnerships, both new and existing, are commercially successful. This includes building and executing a strategic plan to achieve our commercial aims and will require working closely and effectively with internal and external stakeholders.

What will you be accountable for?

Commercial Success of our School Contracts

You will be responsible for ensuring our schools are meeting their income targets across each academic year. This will involve successfully identifying and intervening when these targets may be missed and successfully leveraging our internal resources as well as external relationships to remove blockers to success.

Ongoing Contract Management

You will hold regular contract reviews with key stakeholders at our partner schools to ensure they are promoters of School Space and manage contract renewals. You will act as an escalation point for our schools and teams being accountable for ensuring that issues affecting our service and success are fully resolved and the school is effectively communicated with about this.

Successful new contract launch

You will work closely with our dedicated new business operations and customer account manager to manage the successful launch of our new school partnerships. This will involve ensuring the onboarding project plan remains on track throughout and building strong initial relationships with our new partner schools - as well as identifying, and tackling, any early issues which may prevent long term contract success.

How will you know it’s going brilliantly?

• We meet our commercial school income target each year
• We retain our high contract retention and renewal rate
• The majority of our schools are promoters of our service
• You are seen as a trusted escalation point both internally and externally

What will help you succeed in this role?

• Multiple years working with external senior leaders (such as headteachers), ideally in account management
• Experience managing of processes with multiple stakeholders from start to finish
• Evidence of leading on delivering value or retaining contracts
• Preferably experience in the education sector and a deep understanding of schools in the UK and how they operate
• A track record of leadership, either through line management or strong stakeholder management
• Comfort working to and communicating about financial targets
• Experience problem solving, including leveraging internal stakeholders to achieve results

School Space Safeguarding Statement: School Space believes that no child or vulnerable person should ever have to experience abuse of any kind. School Space is committed to the safeguarding of children and recognises that as an organisation we have a responsibility to ensure all our staff members are trained and supported to recognise safeguarding concerns and that we promote safeguarding best practice. We aim to foster an understanding in each of our team members of their safeguarding responsibilities, whilst putting in place procedures to support everyone who uses a school space to safeguard children's wellbeing and protect them from harm.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you have any questions about the role you are also welcome to contact us on team@school-space.org.