London (Hybrid: 3 days office / 2 days home) | £65k-£80k + bonus

We're a fast-growing Managed Services Provider delivering connectivity, cybersecurity, and Microsoft cloud services to UK SMEs and connected buildings. We're on a mission to help businesses improve resilience and unlock the power of AI, and we need a Head of Service Delivery to make it happen.

Responsibilities

• You'll take charge of our delivery team (project managers, order managers and engineers), owning all customer Work in Progress (WIP). Your job: make sure every order and project is delivered on time, on budget and with happy customers.
• You'll run daily stand-ups, drive quarterly planning, manage resource and capacity planning, hold people accountable, and bring energy, focus, and performance to the team.

Qualifications

• Proven track record in service delivery or project leadership (MSP, IT, telco or tech services).
• Strong, no-nonsense leader who commands respect.
• Hands-on experience with Agile, Prince2 or Scrum methodologies (certified or equivalent).
• Skilled in resource/capacity planning across teams.
• Obsessed with getting things done, removing blockers and keeping momentum.
• Organised, commercially aware, and customer-focused.
• A motivator who thrives on improving team culture and performance.

Why Join Us

• Salary £65k-£80k + performance bonus.
• Hybrid working (min. 3 days in office, London HQ).
• Lead and shape a delivery team in a scaling business.
• Work on innovative Microsoft, AI and cyber projects.
• A values-driven culture: Be Fast. Stay Curious. Get it Done. Always Growing. Go Further.

If you're a delivery leader who loves making stuff happen, we want to hear from you.

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