Overview

Head of Service Reliability and Senior Recovery Lead – hybrid role based in Sheffield or Birmingham. This position leads a global team of technical experts who act as escalation partners during major incidents to reduce time to recover (TTR) through deep technical engagement, coordination, and engineering-driven solutions. The leader will own the strategic and tactical roadmap for building reliable, self-healing systems through collaboration with Problem Management, SRE, and Platform teams. This role is within the financial services sector.

Responsibilities

• Lead a global team of technical experts acting as escalation partners during major incidents to reduce time to recover (TTR) through deep technical engagement and engineering-driven solutions.
• Own the strategic and tactical roadmap for building reliable, self-healing systems.
• Collaborate with Problem Management, SRE, and Platform teams to improve service delivery and operational excellence.
• Design and run resilience exercises, chaos engineering, or incident scenario testing at scale.
• Provide excellent stakeholder management and communication, with the ability to influence at senior levels.

Qualifications / Skills

• Experience in Site Reliability Engineering, Infrastructure, DevOps, or Technical Operations.
• Experience leading global technical teams in complex, high-scale environments.
• Expertise in incident recovery, automation, systems design, and platform reliability.
• Experience designing and running resilience exercises, chaos engineering, or incident scenario testing at scale.
• Excellent stakeholder management and communication skills, with the ability to lead through influence at senior levels.

Benefits and Compensation

The client offers a generous salary and benefits package, including pension plan, shares scheme, medical insurance, life insurance, and other benefits.

Location

Hybrid role based in Sheffield or Birmingham, United Kingdom.

Seniority level

• Director

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting
• IT System Testing and Evaluation
• IT System Data Services

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