Overview

The Head of Performance Management is a senior strategic role central to the success of delivering the Technology Transformation. The role reports to the Head of Technology Office and will be responsible for successfully implementing and managing the end-to-end governance and reporting at the Executive and Business Unit level against our TechVision27 Transformation and performance metrics. The role requires excellence in building a narrative and extracting key insights, as well as managing and building a governance and reporting framework for the Technology function to coordinate the sequencing and cascade of reporting and information across various audiences. The role will also work with Finance Business Partners to support the coordination of financial and transformation benefits realisation. We are looking for someone who will develop a pattern of identifying and implementing continuous improvement opportunities to adopt the use of automation to enhance processes and data capture to streamline reporting. We are seeking overall enterprise portfolio ownership incorporating strategic oversight and coordination of the performance narrative of our Technology strategy, working closely with senior members as well as Technology teams, business leadership teams and Executives.

Responsibilities

• Operational & Digital Experience Insights: Champion a culture of data-driven decision-making across the function to support continuous improvement and transformation. Lead the design and delivery of strategic and operational performance insights, combining data analysis with compelling strategic narratives to inform and influence key decisions.
• Strategy, Performance & Communications: Drive the development and communication of the Technology function's transformation journey, performance metrics, and progress updates. Collaborate closely with Market Unit communications and Business Technology teams to ensure alignment. This includes preparing reports for Business Performance Committees, Executive Leadership, and Business Units, and crafting clear, engaging stories that highlight the value of transitioning to a product operating model.
• Reporting & Analytics: Establish and manage a reporting framework for BGIUK Executive and senior Technology leadership, tracking progress against the 3-year Technology Transformation roadmap. Ensure timely, accurate data delivery and insights, and identify opportunities to automate reporting processes for greater efficiency.
• Governance & Assurance: Coordinate with stakeholders on Technology-related audits and lead the development of assurance processes across reporting, governance, and transformation initiatives. Partner with Finance to oversee Technology financial performance, ensuring alignment with strategic goals. Monitor benefit realization, financial dependencies, and provide regular updates to senior leadership.
• Stakeholder Engagement: Build and maintain strong relationships with senior leaders across BGIUK Technology and the wider business. Ensure performance indicators, reports, and insights remain relevant, actionable, and aligned with stakeholder needs.
• Additional capabilities: A solid understanding of agile programme and project methodologies, with the ability to implement effective governance frameworks, tools, and delivery techniques. Exceptional collaboration and influencing skills, with a proven ability to manage and engage senior stakeholders across complex environments. Data & Insight Leadership: Expertise in extracting meaningful insights from data and crafting clear, compelling narratives tailored for executive and senior leadership audiences. Graduate-level education or equivalent business experience, ideally supported by relevant professional qualifications. Leadership Capability: Demonstrated ability to lead, develop, and motivate teams - both directly and through influence - within a large, matrixed organisation. Integrity & Trust: A commitment to ethical conduct, authenticity, and building trust across teams and stakeholders. Proactive Mindset: A self-starter who thrives in fast-paced, dynamic environments and takes initiative to drive progress and solve challenges.

About Bupa

Bupa's purpose is helping people live longer, healthier, happier lives and making a better world. As a leading global health and care company, we offer health insurance, medical subscription and other health and care funding products; we run care homes, retirement and care villages, primary care, diagnostic and wellness centres, hospitals and dental clinics. We also provide workplace health services, home healthcare, health assessments and long-term condition management services. We have 32M customers in 190 countries. With no shareholders, we invest our profits to provide more and better healthcare and fulfil our purpose. We employ 84,000 people, principally in the UK, Australia, Spain, Poland, New Zealand and Chile, as well as Saudi Arabia, Hong Kong, India, Thailand, and the USA. Bupa has an audacious mission of enabling its members to lead longer, healthier and happier lives by becoming one of the world's most digitised healthcare company. Come and be part of this journey and work for an organisation with the ambition and purpose to transform on a scale not seen for decades. Healthcare is changing beyond recognition and the Technology function is undergoing substantial transformation as we transition our workforce and ways of working through moves to modern hyperscale cloud and product model. We require a leader with extensive business and change management experience to enable this transformation through the shaping and management of strategic KPIs and OKRs, executive reporting and oversight of transformation and performance metrics and benefits.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa? We are a health insurer and provider focused on customers and driven by purpose. We encourage all of our people to "Be you at Bupa", champion diversity, and welcome applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer, and we offer reasonable adjustments in recruitment for disabled applicants who meet the minimum criteria.