Overview

The University has ambitious plans and is in a period of exciting and rapid growth, with digital at the centre of this strategy. A brand new and far-reaching digital vision is being developed to support and enable this collective ambition. The Head of User Experience and Engagement will be at the heart of this effort, ensuring that the university community are informed and engaged in their digital future and can make best use of existing and future digital tools and technologies.

You will be passionate about ensuring that user experience is at the heart of everything we do and that all digital services are intuitive and easy to work with. This includes testing this through the collection and analysis of user feedback via surveys such as Jisc Digital Insights and NSS, making recommendations for improvements, and reporting on how we compare to the wider sector.

Responsibilities

• Lead the user experience and engagement strategy within Digital Services, working with all teams and as a member of the Digital Services leadership team.
• Embed the values and behaviours of the staff charter, ensuring that digital services staff demonstrate these values in everyday activities.
• Champion the usability and accessibility of digital services, driving improvements based on user feedback and sector benchmarking.

Selection process

Selection activities will take place on Tuesday 23rd September 2025.

Contact for more information

For more information or an informal discussion about the role please contact:

Nici Cooper
Deputy Director
Email: nici.cooper@wlv.ac.uk
Mob: 07814458044