Head of Western Europe Analytics Team - Brand Tracking & Media Effectiveness

Location: all NIQ offices in Western EU

About This Job

In this strategic leadership role, you will be responsible for Customer Success for the Brand & Media Strategic Analytics & Insight Practice Area across Western Europe, reporting into the SA&I Customer Success regional leader. Key responsibilities include delivering with excellence while maintaining delivery standards, driving high operational efficiency and a strong sales mindset (support upselling & cross-selling); enabling timely revenue recognition and profitable execution.

Responsibilities

• Support the Regional Customer Success lead in designing the practice area organization balancing methodological, language and technical needs
• Support the Regional Customer Success lead in managing the P&L of the practice area including W&S and T&E budgets
• Support hub strategy for market and product lines
• Coordinate and drive cross-training programs to maximize solution and delivery excellence, expertise, and staffing flexibility
• Set and measure a high level of delivery standards driving client satisfaction
• Contribute to meet regional revenue targets by supporting repeat sales and timely deliverables
• Coordinate and support with regional Sales partners on client and project revenue growth, retention, and profitability
• Represent Customer Success at key client meetings, Top-To-Top meetings, and key engagements as relevant
• Work with the global commercial strategy team and across regions within the global SA&I customer success team to develop and implement best delivery practices
• Target reductions in cycle time across ad hoc methods
• Drive high level employee engagement and retention
• Foster a culture of continuous improvement and accountability to drive organizational efficiency
• Provide input into product and toolkit roadmap, representing regional needs for the practice area
• Support/enable industry and thought leadership efforts

Core KPIs

• Team Engagement and Retention
• Regional Revenue for the Practice Area
• NPS: client response rates and follow-ups
• EBITDA: monitor project profitability and optimize delivery and budgets

Qualifications

• Proven track record in Analytics Consultancy/Market Research leadership roles
• Expertise in Brand & Media Solutions preferred
• Proven leader of high performing teams
• Bachelor's Degree required; Master’s preferred, or equivalent experience
• Knowledge in sales processes in CPG companies and related markets
• Good knowledge of NielsenIQ products, services and data preferred
• Strong analytical skills and proven sales acumen
• Strong urgency, accountability to drive client outcomes
• Experience in leading a team, managing people, and talent development
• Collaborative work style with internal & external teams
• Ability to maintain positive client relationships in complex situations
• Strong problem-solving, critical thinking, and communication skills
• Ability to synthesize data and present clear client recommendations
• Strong project management and ability to manage multiple priorities
• Experience using large data sets to derive insights
• High say-do ratio
• Experience in driving organizational transformation is a plus

What We Can Offer

• Be at the forefront of transformation and shape the future of brand measurement within a unified, world-leading insights division
• Lead the reinvention of how we deliver brand insights by integrating technology, innovation, and client-centric service
• Senior leadership role managing a team of over 80 across multiple European markets, unifying brand teams and delivering measurable client outcomes

Additional Information & Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee Assistance Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering complete understanding of consumer buying behavior and growth opportunities. NIQ, after combining with GfK, operates in 100+ markets with a broad global reach. For more information, visit NIQ.com.

Diversity, Equity, and Inclusion

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