Company:Mercer

We are seeking a talented individual to join our Health and Benefits Consulting team at Mercer Marsh Benefits. This role will be based in London or Chichester. This is a hybrid role that has a requirement of working at least three days a week in the office.

The opportunity to join a truly global organisation that can offer excellent training and ongoing career development opportunities.

We will count on you to:

Within this role you will develop and maintain a portfolio of Healthcare and Protection clients, by providing quality consulting advice and ongoing service

• Ensure that revenue from this portfolio is profitable and to expand business lines and service delivery where appropriate
• Manage and develop strong client relationships and win new business
• Work pro-actively with internal teams to deliver client expectations in line with agreed client account plans

Operational

• Identify business opportunities from client portfolio and your own network
• Provide a service compliant with all procedures and Mercer Code of Professional Conduct and the FCA
• Participate in appropriate internal forums
• Maintain required industry and technical knowledge
• Work with support team assigned to ensurethe delivery of services to each client in line with Mercer standards
• Compliance with Mercer and MMB systems
• Manage client projects to successful conclusion
• Compliance with sales process and tools
• Where a Key Account is owned by a consultant, the consultant must adhere to all the protocols and goals as set out for the Key Accounts team

Clients

• Retain and develop profitable client portfolio to include new clients/service lines
• Build relationships with key decision makers
• Win new mandates
• Take overall responsibility for the delivery to the client of the agreed services
• Consult with client to agree and document needs and objectives and ensure delivery of these objectives
• Hold periodic review meetings with client
• Client action planning in conjunction with client team
• Manage insurer meetings with clients
• Ensure all clients have compliant engagement documentation, in line with agreed process

Financial

• Adhere to Mercer billing standards
• Agree and monitor client fee and service specifications to ensure continued profitability
• Own personal and client financial targets
• Manage WIP & Debt

People

• Act as role model with integrity and professionalism
• Network with peers internally and externally
• Maintain technical knowledge to the required standard
• Work with client team to deliver a profitable seamless service
• Recognise success within the client team
• Network with peer groups internally and externally

What you need to have:

• Financial and Commercial acumen (including fee negotiation skills)
• Related business experience
• Achievement orientated
• Consulting and relationship management skills
• Technical, product and process knowledge
• In depth Healthcare and Group Risk knowledge is essential
• Inter-personal, communication and time management skills
• Working knowledge of Microsoft Office

What makes you stand out?

• Excellent communication skills, both written and verbal
• Attention to detail and strong organisational skills
• Self-driven and motivated
• A desire to provide exceptional customer service

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.