Overview

Help Desk Manager – Northampton – Hybrid – 3 days a week

Salary: £50,000 - £55,000 / 6 Month FTC

Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge transfer and service readiness.

Responsibilities

• Oversee 1st and 2nd line support and manage escalations
• Ensure seamless knowledge transfer and service readiness
• Support service transitions and stakeholder engagement

Qualifications

• Proven experience working as a Help Desk Manager
• Strong knowledge of ITIL and ITSM best practice
• Experience of migrating a help desk is a bonus

If the above sounds of interest please apply for more information