We are recruiting for a skilled and experienced manager to join the Helpline team. You will support the Head of Stop It Now, working alongside our Helpline Managers and Child Sexual Abuse Prevention Manager in the day‑to‑day running of the helpline and provide support and advice to Helpline Advisors. You will have direct client contact via telephone, a secure message service and online chat. You will also support with the training of staff and promotion of the work of the helpline. This is a highly rewarding role within a friendly, supportive and hardworking team which is committed to keeping children safe from harm.

Key Responsibilities

• A confident manager with good staff supervision and support skills, and an enthusiasm for supporting colleagues to work within organisational guidelines as well as to develop new skills.
• An ability to provide confidential advice to callers through the Stop It Now helpline, including abusers/potential abusers; friends and family of abusers/potential abusers; parents worried about the sexual interests and behaviour of their children.
• A team player working with colleagues prevent child sexual abuse.
• Confidence and good ability in the use of modern technologies for effective discharge of many day‑to‑day tasks.
• Maintaining effective records in line with charity policy and practice.
• A flexible approach with an ability to network with internal and external colleagues to ensure deadlines are met and quality work is delivered.
• Skills in delivering training to groups of professionals.

About The Lucy Faithfull Foundation (LFF)

The Lucy Faithfull Foundation (LFF) is a UK‑wide charity that exists to prevent child sexual abuse and exploitation. We protect children by working with people who pose a risk and diverting them from causing harm. We support individuals and families who have been affected by abuse and help professionals who work with families to create safer environments for children through delivering risk assessments, interventions, training and consultancy. We run the confidential Stop It Now helpline and Shore, a website and chat service for teenagers.

Working Arrangements

• Hybrid working (with a minimum of 2 days in the office per week; we ask for 3 days in the office per week for the first month).

Benefits

• NEST pension.
• 33 days’ annual leave rising to 38 days (inclusive of statutory bank holidays following qualifying period).
• Up to 5 days’ learning and development per year.
• Flu jabs & eye tests.
• Season ticket loans.
• Charity discounts.
• Employee assistance programme.
• Option of private healthcare with Benenden.