Overview

We are seeking a Home Makers Manager with demonstrable experience in managing PRS portfolio to join our team. The role is responsible for providing a high quality lettings service and line management of a team member. The right candidate must be confident in managing both landlords and tenants as well as working in a fast-paced environment with a range of stakeholders. A qualification in ARLA/PropertyMark is desirable. The role offers agile working, with a minimum of working three days in the office per week.

Responsibilities

• Manage the PRS portfolio to ensure high quality lettings service delivery.
• Line manage a team member within the lettings/PRS team.
• Engage confidently with landlords, tenants and a range of stakeholders in a fast-paced environment.
• Ensure compliance with regulatory requirements and internal policies.

Qualifications

• Experience in managing PRS/lettings portfolios.
• ARLA/PropertyMark qualification desirable.

Working arrangements and flexibility

The role offers agile working, with a minimum of three days in the office per week. We support part-time flexible working and job sharing options.

Compliance and safeguarding

Due to the nature of this job, applications are treated as an exception under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. This post will be subject to a DBS check. Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment.

About Phoenix Community Housing

Phoenix is a housing organisation with a difference. We’re led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. We live and breathe resident involvement and see it as our core strength, helping us achieve a wide range of accolades and awards.

We’re based in south Lewisham, London, and are proud to be building new homes in our area. We’ve grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800. Our Corporate Plan focuses on resident involvement, customer service, sustainability and ensuring all residents have safe, affordable homes.

We offer a generous benefits package, including a wellbeing programme, learning and development opportunities and a culture of employee involvement.

If you think you’re the right person to help us on our journey, we’d love to hear from you. We support work-life balance and are open to discussing flexible working arrangements.

Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.

How to apply

To apply, please visit our website outlining how you meet the requirements of the role by 23:59 on Tuesday 23 September 2025.

You can find more information about the role in the job description below and about how we process and store your data in our Privacy Notice.

Interviews

Interviews and assessments for this role are due to take place on Monday 29 September 2025.