Overview

12-month Fixed Term Contract (Maternity Cover)

Full-time 37 hours per week

Lead and Inspire at Thrive Homes

Are you an experienced leasehold professional looking for your next leadership challenge? Thrive Homes is seeking a Home Ownership Lead to manage and support our dedicated Home Ownership team. This is your opportunity to shape services, influence strategy and deliver excellent outcomes for our customers.

The Role

You will oversee all aspects of leasehold management ensuring compliance with legislation and driving high standards of service delivery. Working collaboratively across teams you will play a key role in:

• Signing off RTB, RTA, RTSO, resales, lease extension, staircasing cases processed by the Home Ownership Team and providing oversight on escalated homeowner queries
• Leading on Section 20 processes, dispensation cases and First Tier Tribunal applications
• Supporting budget setting, monitoring, audits and reporting
• Handling complaints and Housing Ombudsman cases with professionalism
• Improving homeowner satisfaction and embedding customer-focused processes
• Identifying revenue generation opportunities and driving continuous improvement
• Training and mentoring the Homeownership team ensuring compliance and best practice
• Collaborating with Finance, Customer Service and Property teams to deliver successful processes that facilitate joined-up services

About You

We are looking for a confident and motivated leader with:

• Senior-level experience in leasehold management
• Strong knowledge of compliance, service charges, complaints and Section 20 processes
• Demonstrable experience of RTB, RTA, RTSO sales, resales, lease extensions and staircasing for compliant oversight
• Proven ability to manage Housing Ombudsman cases and embed learning outcomes
• Excellent communication and leadership skills with the ability to motivate and support a team
• Strong IT skills, particularly Microsoft Office
• A track record of driving business process improvements in line with legislation and best practice
• Experience identifying and implementing revenue generation opportunities
• The ability to work collaboratively across departments and deliver high-quality results

Thrive Benefits

At Thrive Homes our people are at the heart of everything we do. We’ve designed a benefits package that rewards performance and supports wellbeing, flexibility and personal growth.

What we offer:

• Competitive annual salary and discretionary bonus
• 25 days annual leave (plus bank holidays)
• Generous pension scheme
• Hybrid and flexible working arrangements
• £900 per year flexible benefits allowance
• Life insurance and health cash plan
• Employee Assistance Programme and access to Mental Health First Aiders
• Volunteer days to give back to the community
• Annual flu jab and wellbeing initiatives (massage days, gym discounts, MyGym membership, shopping portal discounts, free fruit)
• Electric / Hybrid car benefit scheme
• Wellbeing rewards and access to a range of engagement activities
• Flexible benefit scheme (up to £900 p.a.) with optional benefits such as Buy or Sell annual leave, Cycle to work, Retail vouchers & Discount Scheme

The Company

Thrive Homes is an award-winning housing association with a strong track record in the housing sector and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities. Thrive manages over 5,000 properties and is continuing to build new homes each year.

Thrive is committed to flexible working, offering a SMART policy that allows a choice between working in-house or away from the office. Successful candidates have the freedom to work as needed from Thrive’s offices.

We are committed to fostering diversity, equity and inclusion and actively encourage applicants from diverse backgrounds. We are an Inclusive Employers and a Disability Confident Committed employer with a fair recruitment process. If you have accessibility needs, please contact us.

Specific roles at Thrive are subject to a basic DBS check.

Additional Information

Closing date: 10 October 2025

Interviews: 7 & 8 October 2025 (AM)

Applications may close early if we receive sufficient interest, so apply now and take the next step in your career with Thrive Homes.