Are you ready to make a real impact in the Housing Sector? LiveWest are looking for an experienced Homeownership and Commercial Officer to join our team. If you have experience in a similar role, and thrive in a fast-paced, dynamic environment, this is your chance to contribute to meaningful work with a purpose.

Key Responsibilities:

• Deliver outstanding block and estate management services to a wide range of tenures, including shared ownership, freehold, leasehold, commercial and market rent properties.
• Oversee service charge budgets, ensuring accuracy, compliance with leasehold legislation, and value for money.
• Provide advice and information on leases, transfers, and tenancy agreements to customers and colleagues.
• Manage legal enquiries and documentation for property resales, lease extensions, and deed of variations. (Training can be provided)
• Handle the marketing, letting and compliance for market-rented and commercial properties.
• Collaborate with stakeholders to contribute to the successful development and management of new housing schemes.
• Resolve complaints effectively and ensure high levels of customer satisfaction.

Why Join LiveWest:

At LiveWest, we're not just about homes - we're about creating thriving communities. Joining us means being part of a team committed to delivering high-quality housing services, with a focus on innovation and collaboration.

This role is being offered on a full time, permanent basis and is field based covering the Plymouth patch, your nearest office will be the Tolvaddon office. Hybrid working is available with 2 - 3 days in the office, or out in the community, dependent on business need.

For further information about this opportunity, please view our candidate information pack.

We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory basic check via the Disclosure and Barring Service.

To be considered for the role of Homeownership and Commercial Officer, you will have the essential skills and knowledge for a Level 1 role (please see our candidate information pack) and the following role specific experience and skills:

• Proven experience of working in leasehold management, block/estate management or related fields.
• Strong understanding of lease agreements, service charge legislation, and property management practices.
• Have a good understanding of various homeownership tenures, including shared ownership, leasehold, freehold and market rent.
• Have an excellent ability to deliver first class customer service.
• Excellent interpersonal skills to engage effectively with customers and partners.
• Have a pro-active approach to managing workloads and resolving challenges.
• Desirable: Hold a CIH/HNC in Housing.
• Desirable: A knowledge of commercial management.
• Hold a full, valid UK driving licence and access to a suitable vehicle.

Other organisations may call this role: Leasehold Officer, Property Manager

Please note: we are unable to provide visa sponsorship for this role; therefore, you must have the right to work in the UK to submit an application for this role.

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.