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Job Description

JOB TITLE: Homes Sustainability Propositions Manager

SALARY: From £59,850

LOCATION(S): Bristol and Halifax

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

Our Homes team focuses on lending to UK borrowers - enabling first time buyers to get on the ladder and those already on it to keep moving. As a key driver of the Group growth strategy, we're focussed on a multi-year transformation of consumer lending. Our ambition is to deepen relationships and help our customers at every stage of their journey.

You'll join us as a Manager within the Sustainability team, which sits within the Homes Relationship and Customer Development Team. This is a high-profile team, focussed on understanding the needs of customers and brokers to develop new ways to incentivise homeowners to transition and act more sustainably. We deliver across multiple brands including Halifax, Lloyds, and Birmingham Midshires.

Sustainability is a key focus area for Homes given the effects of climate change are increasing, and it is growing in importance for our customers, investors, and regulators. UK homes account for c.20% of UK emissions and given our sizeable mortgage portfolio, alongside the Group's ambition to reduce emissions, we must lead the way in our innovative response. We have set our own target to reduce our financed emissions intensity from our Homes book by 41% by 2030, so we need to continue designing and delivering new propositions that support our customers achieve their homes’ net zero potential, working with selected trusted partners to make this happen.

What you'll be doing...!

We're looking for a passionate, driven and capable Manager to drive our Sustainability agenda by developing products, propositions and partnerships that enable us to support our customers to make their homes more sustainable and energy efficient, as well as attract those who are already energy efficient.

The role will involve collaborating closely with team across Homes, Group Sustainable Business, Credit Risk, Finance, Group Corporate Affairs, Marketing and Platform teams to coordinate a wide range of sustainability related projects and priorities.

• Developing and launching new products and propositions that incentivise and encourage our customers to act more sustainably and support our emission reduction aspirations. This encompasses the whole e2e proposition development, from customer research, to data analysis, design, marketing approach, customer/colleague training, governance all the way through to launch.
• Management and review of existing propositions, identifying growth opportunities through insightful analysis of internal data and performance vs external market
• Identification and management of risks associated with sustainability products and propositions, e.g. Consumer Duty risk, Customer Fair Value Risk, Greenwashing risk etc.
• Working collaboratively with a broad range of collaborators across the Group, to identify business requirements and collaborate to achieve Homes and the Group’s sustainability ambitions
• Maintaining an understanding of market, competitor and consumer movements, as well as sustainability developments to identify potential new proposition and partnership opportunities and subsequently building contribute to Homes sustainability strategy development
• Building and delivering compelling storyboards to provide leaders with insight and influence prioritisation

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

• Product and proposition development- Track record of successfully delivering end to end products and propositions to the external market
• Strategy development – Experience in successfully delivering and deriving strategy and implementing strategic plans
• Excellent written/verbal communication- Ability to build concise and logical storyboards suitable for a senior audience and deliver complex messages in a concise manner
• Analytical skills- Comfortable with using a range of analytical tools to examine and manipulate data to form conclusions and recommendations, supported by relevant business experience.
• Stakeholder management- Able to maximise relationships in order to support successful delivery of new propositions
• Customer and market insight- Strong desire to build own strategic insight to aid creating innovative propositions
• Relationships & Market - experience in building external and internal networks, to grow own strategic insight and external market connections

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.