Job Title: Housing Apprentice

Contract Type: 18 months - Apprentice

Salary: £10 under 21 / £12.21 over 21

Working Hours: 35 hours per week

Working Pattern: Monday-Friday 9-5

Location: around central London / Hybrid

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. Riverside recruits based on potential, not just skills and experience, so we encourage you to apply even if you don't meet all the essential criteria listed below.

The difference you will make as a Housing Apprentice

In this role, you will support the London Housing services team to proactively manage, maintain, and improve designated social housing neighborhoods. Your responsibilities include handling tenancy conditions, addressing service failures, promoting customer care, and working towards targets and standards. Tasks involve communication with customers via CRM, assisting with mutual exchanges, providing patch cover for housing officers when needed, and updating system records to reflect tenancy changes.

About you

We are looking for someone with:

• A proven track record of delivering customer service, preferably in housing, though not essential.
• Customer-focused with excellent communication skills, both verbal and written, capable of working at all levels within the organization.
• Strong attention to detail and ability to work under pressure.
• Ability to remain calm in stressful situations.
• Proficient in IT packages including Microsoft Office.
• Excellent team player who can work flexibly to meet business needs.

Why Riverside?

At Riverside, we’re a housing association with a difference—enhancing everyday life for our customers. For 90 years, we’ve been revitalizing neighborhoods and supporting communities by providing homes for all. Our portfolio includes over 75,000 affordable residential and retirement homes across the UK, with services ranging from homelessness support to social care and employment support.

Working with us, you'll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options
• Investment in your learning, personal development, and technology
• A wide range of benefits

Applications may close early, so please apply promptly to avoid disappointment.