working, delivering services as part of a team responsible for providing a highly professional customer focused Housing management service through estate based hubs, residents' homes, and hybrid working. Ealing Council's Landlord Services is responsible for managing the council's housing stock where staff provide a holistic housing service to residents; tailoring that service to meet the individual needs of the customer and the changing ways in which our residents want to access our housing services. Working as part of a housing hub team, you will provide a high-quality visible and accessible housing management service to residents across a range of tenures, finding creative and innovative ways of tackling local problems. You will be responsible for the tenancy management of a patch of properties, which include estate inspections and resident engagement. The successful candidate will ideally have experience of providing a generic housing management service with a flexible attitude and a passion to improve the lives of residents. This role entails being a crucial interface between residents and other council and external services, therefore, to be successful in this role you will:

• be a strong communicator
• have a natural flair for problem solving
• excellent written and verbal communication skills
• be performance driven with initiative to assess complex situations and make decisions quickly and effectively
• be self-motivated
• computer literate