Housing Ombudsman & Quality Officer - £41,046 - Fixed Term Contract until 31st March 2026

Origin – Great homes, positive people and strong communities

An inspiring past and a bright future

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.

Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.

The role – Housing Ombudsman & Quality Officer

As Housing Ombudsman & Quality Officer you will be essential to ensuring robust case management, compliance with the Housing Ombudsman’s Complaint Handling Code, and embedding learning from all determinations but in particular complaints with service failings, maladministration and severe maladministration determinations. You will support increased demand, including managing Subject Access Requests (SARs), and reinforce our regulatory position in the face of rising complaint volumes logged with the Housing Ombudsman and subsequent determinations.

To be successful in this role, you will need to work collaboratively with colleagues across Origin to drive successful Housing Ombudsman resolution.

What you’ll do

You will

• Be the lead point of contact for the Housing Ombudsman Service, gathering and providing all requested information for investigations and monitoring actions to comply with determinations
• Ensure the HOS portal is kept up to date and target dates are met in providing information
• Whilst handling of Housing Ombudsman cases, ensure regulatory compliance, improve service quality

What you’ll need

We’re looking for someone who has:

• Previous experience of professional interaction with regulatory bodies such as the Housing Ombudsman
• Experience of working in the housing sector
• Excellent and strong written skills
• Ability to work independently and resolve Ombudsman requests proactively
• Experience of working with complaints logged with the Housing Ombudsman and ability to act swiftly and professionally to their enquiries and outcomes, in a professional way

Our Values

Our core values are at the heart of how we work

• Take the lead
• Create energy
• Build trust
• Be generous
• Stay grounded
• Remember the little things

We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.

Our benefits to you

• Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
• A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
• Competitive salary of £41,046
• 2 additional ‘giving something back’ volunteer days
• A pension scheme with contributions up to 8% of your salary
• Family leave, compassionate leave and enhanced maternity pay
• Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
• Interest free loans to help spread the cost of a season ticket or another big purchase
• Annual staff conference, team away days and annual team meal allowance
• Access to Perk Box for fantastic savings on everyday purchases and much more
• Free employee assistance programme
• Opportunities to join staff network groups
• Refer a friend bonus

We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.

Tell us your story

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Job Title outlined above.

Closing date for applications: 10 August 2025

Interviews will be held: 14 & 15 August 2025

Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.

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