Overview

Housing Solution Advisor - Housing Solutions

An exciting opportunity has arisen for a dedicated individual to help clients at risk of homelessness or living in unsuitable accommodation. We are seeking front line Housing Solutions Advisors to join a team that makes a difference and transforms lives.

Responsibilities

• Undertake homeless assessments and process applications to the Authority's Common Housing Register.
• Prevent homelessness by producing innovative solutions to clients remaining in the home or finding alternative accommodation.
• Manage complex and detailed casework with experience in detailed homelessness prevention casework as well as homelessness legislation, making enquiries and legal decisions in line with the statutory duties of a local authority.
• Work as part of a busy team and, where needed, manage your own caseload to Bridgend's service standards; plan and prioritise work effectively to contribute to the delivery of a high-quality housing service.
• Collaborate with partner agencies in preventing homelessness and reducing reliance on temporary accommodation; be adaptable and able to react effectively to changing circumstances.
• Protecting children, young people or adults at risk is a core responsibility of all council employees.

Requirements / Qualifications

• Experience of managing complex and detailed casework; detailed homelessness prevention casework and knowledge of homelessness legislation.
• Ability to make enquires and legal decisions in line with statutory duties of a local authority.
• Ability to work well under pressure, on your own initiative, and as part of a team; good problem-solving skills and the ability to plan and prioritise work.
• Ability to work collaboratively with partner agencies and adopt a proactive approach to preventing homelessness.
• The ability to greet customers through the medium of Welsh is a requirement for this post.

Work Arrangement

The council's Hybrid Working Policy applies to this post. This provides a framework for establishing how you will undertake working hours between your home and the office.

Additional Information

• Closing Date: 15 October 2025
• Shortlisting Date: 17 October 2025
• Interview Date: 28 October 2025
• Protecting children, young people or adults at risk is a core responsibility of all council employees.
• To discuss the role further, please contact Team Manager Joanne Ginn at 01656 643643.

Benefits

Benefits to working at Bridgend County Borough Council

Documents

Job Description & Person Specification