Sureserve

Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions.

We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.

We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents.

With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.

Sureserve Compliance Central

We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients

We are currently searching for a professional and effective HR Advisor to support the rapidly expanding business needs and that of our managers and employees.

Key Responsibilities:

Employee Relations

• Supporting managers in the employee relations process by coaching and developing their capabilities in (not limited to) disciplinary, grievances, managing sickness, performance, and ill-health
• Ensure company policy and best practice is adhered to in all employee relations procedures
• Manage HR processes from end to end
• Provide informal mediation in workplace disputes and conflict resolution
  
  

• Support initiatives from the employee engagement survey, ensuring feedback and results are shared and actioned.
• Act as a point of contact for employee wellbeing concerns and support services
  
  

• Support the business in restructures, redundancies and TUPE in line with employment legislation and best practice
  
  

• Liase with our resourcer to take ownership of, and lead the delivery of a comprehensive employee induction program across our key sites, ensuring a smooth and engaging onboarding experience
  
  

• Produce HR metrics to provide detailed insights into the business, including employee retention, recruitment, turnover and producing solutions and trends to the relevant business.
  
  

• Support the HR team in developing key projects to support the business needs
  
  

• Provide training to managers as needed on HR processes and best practice
  
  

• Deal with queries as required that fall outside the remit of the HR Administrator
  
  

• The ideal candidate should hold or be working towards L5 CIPD qualification
• Previous practical experience operating within an HR Advisor capacity with a high volume of field based employees across multiple sites.
• Ability to build credible working relationships with key stakeholders
• Strong ER skills and knowledge including disciplinaries, grievances, appeals, performance management, long term sickness and capability
• Pro active approach to identifying issues and solutions
• Attention to detail with clear and simple communication skills, both verbally and written
• Attention to detail in document management and retention
• Results focussed and ability to translate these into actions and solutions.
• Ability to prioritise workload and take on multiple HR activities
• Experience mentoring, coaching and supporting managers, provide training on policies and processes, as well as front-end performance management to help enable managers to get the best out of their teams and prevent issues before they happen
• A good understanding of employment legislation and how to apply this pragmatically
• Strong Excel and HR system skills and proficient in MS Office applications
• Flexibility to travel to sites on a frequent basis (expenses paid away from base location)
  
  

• 29 Days annual leave including Bank Holidays, plus the opportunity to earn an additional days leave every year for the first 5 years of employment.
• Employee wellbeing programme, occupational health support, telephone support- counselling for staff.
• Service level awarded annual leave
• Enhanced Maternity & Paternity Packages
• Dental/Healthcare cash plan
• Annual Leave Purchase Scheme
• Cycle to Work Scheme
• Gender & Equality Working Group
• Sureserve Academy- a platform for development, career progression
• Employee Voice Programme
• Social activities for all of our teams
• Sureserve Legends- celebrating the fantastic ways in which our employees live our values.