Overview

HR Operations Manager (12-month FTC) to oversee and continuously improve HR administration and operational practices across our UK and Middle East (KSA & UAE) offices. This role ensures operational excellence, compliance, and employee experience across the full employee lifecycle.

Responsibilities

• Lead and manage all HR admin operations across the UK and Middle East offices, ensuring accuracy, compliance, and consistency
• Draft, review, and update HR policies in line with legal requirements and company values
• Manage visa and sponsorship processes, ensuring legal compliance and a smooth experience for employees
• Lead the data & insight strategy for the People team, ensuring accurate and actionable reporting
• Optimise and maintain the HRIS, driving adoption and improving functionality to support business needs
• Support the development and implementation of the compensation and benefits strategy
• Oversee the administration and regular review of benefits to ensure competitiveness and relevance
• Partner with Finance to manage payroll oversight and resolve payroll queries efficiently
• Own and continuously improve the onboarding process to ensure a consistent and engaging experience
• Manage the administration of the pay and promotion process, ensuring transparency and accuracy

What you’ll need to be successful

• Minimum of 5 years of proven experience in an HR operations role, ideally within a fast-paced, multi-location organisation
• Deep knowledge of HR systems (preferably BambooHR) and experience implementing and enhancing HRIS
• Sound understanding of UK and Middle East employment law and experience managing immigration
• Strong data literacy and experience in developing HR reporting and insights for leadership
• Demonstrated experience managing payroll processes in partnership with Finance or external providers
• Knowledge of compensation and benefits philosophy, including job grading
• Exceptional attention to detail, with strong organisational and administrative skills
• Strong interpersonal and stakeholder management skills, with the ability to collaborate across teams
• Ideally has experience in a creative or agency setting
• Available to work on-site in London 2-3 days per week (Birmingham also considered)
• HR qualifications, such as a degree in Human Resources; CIPD qualifications preferred but not essential
• Previous line management experience is preferred
• Embodies and champions core values: We're In It Together, We Own It, We Aim Higher, and We Find A Smarter Way

Contract and location

Note: This is initially a 12-month fixed-term contract, with the option to extend. On-site work in London 2-3 days per week with Birmingham also considered.

Next steps

If shortlisted, the recruitment team will contact you via email. We strive to respond within 5 working days of application, though this may vary with volume. Good luck!