HR Operations Specialist

Closing the Trust Gap in E-commerce

Location: Remote with hybrid option (2 days in Shoreditch office near Old Street)
Salary: £65k (includes comprehensive benefits package)

Our Mission: Fixing Trust in Commerce

For a decade, we've been on a mission to close the Trust Gap—commerce's most expensive problem. In a world where distance and digital interfaces separate buyers and sellers, we're building the definitive trust infrastructure that enables global trade to flourish.

We recognize that trust is not binary but a spectrum, and our work continually expands the boundaries of commerce itself. Each improvement we make enables transactions that previously wouldn't have happened, revealing new frontiers where trust can be further enhanced.

Our Impact Today

We've grown from an idea into the dominant force for trust in e-commerce:

• Shopify's #1 Review Solution: We've earned over 29k five-star reviews from merchants who rely on us daily

• Global Scale: More than 500k shops across 140+ countries use our platform

• Massive Reach: We process over 70 million orders monthly, generating 2 million+ verified buyer reviews

• Organic Growth: We've achieved 40% year-over-year growth purely through word of mouth—no paid marketing or sales teams needed

The Opportunity

We're seeking an HR Operations Specialist who can architect and execute HR processes that operate with the precision and reliability of our engineering systems. This role demands a strategic technologist who will maximize AI and automation.

We are a dynamic, technology-first company dedicated to building an exceptional product with the world's most talented Ruby engineers. Our lean operating model prioritizes automation, efficiency, and scalable systems that grow with our team.

What Makes This Role Special

You'll join at a critical transformation moment, reporting directly to the Head of Operations with full ownership of our HR technology stack and strategy.

This is not a traditional people role, as our HR Operations Specialist, you will design, build, and optimize our human resources function and operate it like a well-engineered machine. You'll create systematic approaches to talent management, performance optimization, and organizational operations while maintaining our core values and vision. This role requires someone who thinks like an engineer but understands the human element of building and managing great teams.

Core Responsibilities

HR Systems Architecture

• Design, implement and operate scalable HR processes and workflows that minimize manual intervention

• Build and maintain automated systems for onboarding, performance tracking, and employee lifecycle management

• Create data-driven dashboards and metrics to monitor HR effectiveness and team health

• Establish standardized procedures that maintain consistency that allowing for scaling

Performance Management Strategy

• Develop, execute and operate a comprehensive performance management framework aligned with engineering excellence principles

• Create objective, measurable criteria for evaluating talent and technical contributions

• Implement continuous feedback loops and performance optimization processes

• Design career progression frameworks that retain top talent and encourage skill development

Ruby Engineering Talent Focus

• Partner with engineering leadership to understand technical requirements and skill gaps

• Develop and own specialized recruitment strategies for identifying and attracting exceptional Ruby developers

• Create technical assessment processes that accurately evaluate Ruby expertise and problem-solving abilities

• Build relationships with Ruby communities, conferences, and technical networks

Operational Excellence

• Streamline HR operations through automation tools and integrated systems

• Maintain compliance with employment regulations while preserving operational agility

• Develop and maintain employee handbooks, policies, and procedures that reflect company values

• Create efficient reporting and analytics systems for leadership decision-making

Culture and Values

• Ensure all HR processes and decisions align with company vision and core values

• Develop programs that strengthen team culture while maintaining our lean, results-focused approach

• Create systems for gathering and acting on employee feedback and engagement data

• Design recognition and retention programs that celebrate excellence and company contribution

Key Metrics You’ll Own

• Reduction in time-to-hire for Ruby engineering positions

• Improvement in employee satisfaction and retention rates

• Implementation of automated HR processes that scale with team growth

• Achievement of performance management goals and career development outcomes

• Maintenance of compliance while preserving operational agility

What You’ll Bring

Must-Haves

• 3+ years of HR operations experience, preferably in technology companies

• Experience with HR information systems (HRIS), applicant tracking systems (ATS), and automation tools

• Strong analytical skills with ability to create meaningful metrics and reports

• Proficiency in data analysis and visualization tools

• Understanding of employment law and compliance requirements

• Familiarity with software engineering roles, particularly Ruby development

• Understanding of technical hiring practices and engineering team dynamics

• Experience with performance management in technical environments

• Knowledge of compensation structures for engineering talent

• Systems thinking with ability to design scalable, repeatable processes

• Strong project management skills with attention to detail and follow-through

• Excellent communication skills for working with technical and non-technical stakeholders

• Ability to work independently and make decisions in a fast-paced environment

• Commitment to continuous improvement and process optimization

Nice-to-Haves

• Experience with AI tools

• Previous experience scaling HR operations in high-growth technology companies

• Certification in HR analytics or people operations

• Experience with modern HR tech stack (Slack integrations, API-driven tools, etc.)

• Background in building remote or distributed team processes

Our Culture: Results-Driven Excellence

We reward exceptional performance and are building a team that consistently pushes for better results. Success here means finding innovative ways to achieve more with our existing resources. We value time above all else—it's our scarcest resource. We budget time more strictly than money, establishing short feedback loops and breaking initiatives into their smallest units of value.

Our international team brings diverse perspectives to every challenge. We believe in lifting each other up through active knowledge sharing because our collective strength determines our success. We combine ambitious goals with pragmatic execution, creating sustainable high performance through better processes, not longer hours.

Your Package

The Essentials

• £65K DOE + Monthly Performance Bonus

• 30 days holiday + bank holidays

• Private health insurance (Vitality)

• Brand new Macbook, access to equipment as required

• Financial Wellbeing + Salary Sacrifice Pension via Mintago

Flexible Working

• Hybrid setup: 2 office days (Tues/Thurs), 3 remote

• Modern Shoreditch office near Old Street

• No overtime culture

• Casual dress code

• Work from Anywhere (4 weeks per year)

Team Life

• Weekly team meals

• Quarterly events

• Perks at Work Account

Join Us in Building the Future of Trust in Commerce

Work on problems that impact millions while growing with a team that values both excellence and balance. Together, we'll close the Trust Gap and unlock new possibilities for global commerce.