Location: Manchester, England, United Kingdom.

We’re looking for an experienced HR Operations Team Lead to manage the delivery of HR Operations for Vanguard Europe. The role focuses on driving operational excellence, improving processes, and ensuring compliance across the European HR function.

Key Responsibilities

• Lead, hire, and develop a high‑performing team, setting clear performance standards and providing coaching and training.
• Own the HR & TA operational agenda, striving for BAU excellence. Monitor team capacity and performance to meet demands.
• Develop and analyse key metrics to identify process improvements and enhance service delivery.
• Manage escalations and complex HR operational requests, ensuring timely resolution.
• Promote HR self‑service tools and support complex transactions.
• Communicate process changes and updates across HR and business leaders.
• Identify trends and recommend improvements to HR operational processes.
• Participate in special projects and other duties as required.

Qualifications

• Experienced HR Operations leader with a proven track record of success.
• Strong leadership and coaching skills, able to articulate previous success in growing and developing a high‑performing team.
• Excellent communication and relationship building skills; ability to influence a broad range of stakeholders.
• Disciplined executor, able to maintain focus on the initiatives that will yield the greatest impact.

Special Factors

• Vanguard is not offering sponsorship for this position.
• This is a hybrid position and would require you to work in the office Tuesday‑Thursday.

Why Vanguard?

Vanguard is a different kind of investment company founded in 1975 with a philosophy of managing funds solely in the interests of its clients. With a commitment to low‑cost, uncomplicated investing, we serve more than 50 million investors worldwide.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. We believe that building diverse, inclusive, and highly effective teams is essential to serve our clients and communities, guided by one simple statement: “Do the right thing.”

Equal Employment Opportunity

Vanguard is an equal opportunity employer. We are committed to providing a working environment free from discrimination, prejudice and bias for all employees and applicants. We re‑affirm our commitment to equal employment opportunity for all applicants in accordance with EEO policy and relevant laws. Applicants with disabilities may be entitled to reasonable accommodation under applicable laws.