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Job Title: HR Operations Team Leader

Location: Bracknell - Hybrid, 2 days office, 3 home

Brand: Chancellors

Salary: £44,600 per annum

About Chancellors:

Chancellors is one of the UK’s leading estate and lettings agencies, with a proud history dating back to 1807. With over 40 interconnected branches across Southern England and Mid Wales, we have built our reputation on expert local knowledge, exceptional service, and an unwavering commitment to our customers.

For generations, we’ve helped people buy, sell, let, and rent property with confidence. Our strong presence across Berkshire, Buckinghamshire, Oxfordshire, Hampshire, Surrey, London, Herefordshire, Wiltshire, and Mid Wales ensures we understand the communities we serve and the property markets that shape them. Chancellors is proud to be part of LRG, one of the UK’s largest and most forward-thinking property services groups. Backed by the scale and strength of LRG, we continue to focus on what we do best: delivering expert, local service with a personal touch.

Job Summary And Key Responsibilities

A really exciting opportunity to join our HR team as a Team Leader to support our newest brand. Responsible for the employee relations cases of our newly acquired brand, Chancellors, as well as line management responsibility for 3 HR Administrators who also support on the less complex ER cases. This role will be pivotal in supporting the Group HR Operations Manager with the integration of this acquisition into the LRG group ways of working from a people perspective and longer term may have an opportunity to support across other brands within LRG. The role is available on a hybrid basis with 2 days a week from home and 3 days a week from the office in central Bracknell.

Key Responsibilities:

• Lead on employee relations matters ensuring fairness, consistency and compliance with legislation
• Line manage and mentor the Chancellors HR Admin team of 3
• Support with the escalation of HR Admin queries
• Ensure that the local team are providing the highest quality of customer service and championing a positive and inclusive workplace for all through the decisions and initiatives being implemented
• Work closely with the Group HR Operations Manager on the integration of this acquisition into the LRG group ways of working
• Lead on brand specific HR projects
• Complete a monthly board report along with other ad-hoc people data reports
• Support with maintaining the in-house HRIS
• Contribute towards employee recognition activities
• Work closely with the wider LRG HR team to begin to align working practices of this newly acquired brand with the wider group
• Provide support to the wider LRG HR Admin team when required on an ad-hoc basis
  
  

• Experienced HR Advisor leading on complex employee relations cases who begun their career as an HR Administrator so can effectively line manage the HR Admin function.
• Ideally experience in managing/leading a team
• Strong UK employment law knowledge
• Excellent interpersonal and verbal/written communication skills, with experience of building and managing productive relationships with a range of stakeholders
• Strong organisational and time management skills in order to manage multiple ER cases simultaneously and with great attention to detail
• Experience of working with HR databases
• Experience of working within a team
• Strong experience of report writing using software such as Microsoft Word
• Ability to be flexible, successfully adapting to changing business needs while delivering excellent service to all stakeholders
• Ability to work under pressure in a busy and complex role
• Willingness to work flexibly when needed
  
  

• CIPD qualified or working towards qualification
• Multi-site experience from a central location would be advantageous
• Providing support and coaching to managers in periods of operational change
  
  

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Supportive and collaborative team environment
  
  

• Competitive salary
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Reduced Christmas working hours
• Option to attend dedicated volunteer days each year to contribute to local communities
• Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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