Overview

This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business. We are seeking a HR & Payroll coordinator to work as part of our shared services Team. In this pivotal role, you will manage key HR and Time & Attendance functions, ensuring our team members receive accurate and timely payments. You will also maintain essential employee data and provide expert advice on HR policies, contributing to a supportive workplace culture. This role is based on our Croydon Site (CR9 0DB) reporting to the Regional Team Manager. Weekly hours are 37.5 Monday to Friday with hybrid working (office working required at least 3 times per week).

Principal Accountabilities

1. Time and Attendance Management
   • Monitor and control people leader approvals for overtime and absence.
   • Input annual leave and absence into the Time & Attendance (T&A) system once approved by management for all team members.
   • Calculate and control sickness absence payments, ensuring:
     • Company Sick Pay is applied in line with entitlement and policy.
     • Statutory Sick Pay is applied in accordance with HMRC legislation.
2. Onboarding and Offboarding Processes
   • Manage effective onboarding processes for new hires by:
     • Preparing paperwork.
     • Obtaining references.
     • Ensuring a smooth integration into the company for maintaining a positive team member experience and minimising errors.
   • Calculate and control final payments for leavers.
3. Payroll Processing and Accuracy
   • Utilise Workday and ProMark to process team member data changes and complete payroll paperwork.
   • Verify first and second payroll runs, demonstrating the importance of attention to detail, making necessary amendments within set deadlines; liaising with the Central Payroll team.
   • Identify payroll errors and take appropriate action promptly and escalate if required.
4. Data Security and Compliance
   • Ensure all team member information is securely filed, with strict control over access to team member data adhering to legal requirements.
   • Respond to data requests from internal and external sources, ensuring Service Level Agreements (SLAs) are met in line with ServiceNow guidelines.
   • Train and maintain standards for a backup HR & Payroll Coordinator to cover payroll in their absence.
   • Support with Data Subject Access Requests (DSARs), ensuring compliance with legislation.
   • Run audits and reporting for improving data management practices and escalate to the Regional Team Manager.
5. Reporting and Documentation
   • Produce the weekly Service Centre Labour Cost Report and distribute it to relevant managers in a timely manner to support operational efficiency.
   • Prepare and run weekly transmission data, adhering to deadlines and retaining documentation as per SOPs.
   • Generate all required payroll reports on a weekly and monthly basis, ensuring deadlines are met.
6. Employee Relations and Policy Guidance
   • Act as a point of contact for all team members, answering questions and providing a source of answers and further understanding.
   • Provide first-level employee relations (ER) advice.
   • Excellent communication, interpersonal and problem-solving skills to support with sensitive and critical employee conversations.
   • Ability to work in a fast-paced working environment.
   • Ability to work independently and as part of a team.
   • Comfortable working in varying temperatures within the warehouse environment.
   • Proficiency in data analysis and performance metrics.
   • Ability to work collaboratively and effectively across multiple functional departments.
   • Knowledge of payroll including standard terminology.
   • Strong technical aptitude with expertise in working with HRIS systems.
   • Good verbal and written communication skills to include telephone technique
   • Excellent analytical, attention to detail and problem-solving skills, including the ability to deal with ambiguity.
   • Demonstrated ability to prioritise and multi-task various and conflicting responsibilities.
   • Ability to work flexible hours, including shifts, to meet operational needs.
   • Strong organisational skills to manage time, tasks, and resources effectively, ensuring deadlines and targets are met.
   • Strong computer skills, including Microsoft Office 365 applications.
7. Desirable Requirements
   • Procedures relevant to payroll and employment relations
   • Health & Safety requirements
   • Security procedures
   • HR Knowledge
   • Good working knowledge of the following systems: ProMark, Workday, Service Now

Additional Information

• Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
• CIPD Level 3 Apprenticeship support provided
• Hybrid working - 2 days working from home per week
• A competitive salary ranging from £26,500 to £29,000 per annum.
• Company bonus
• Contributory pension scheme
• Life assurance
• Employee Assistance Program (EAP)