HR Transformation Senior Consultant - GBS Technology and AI

Capgemini Invent is looking for a Senior Consultant to support the transformation of HR and Global Business Services (GBS) by designing and implementing future‑ready HR and GBS operating models. The role focuses on embedding AI and automation to improve efficiency and employee experience, leveraging data and analytics for workforce planning, and delivering digital HR solutions.

Your Role

• Contribute to the design and implementation of future‑ready HR and GBS operating models, including shared services, outsourcing, and Centres of Excellence, with a focus on AI and automation.
• Identify and deliver AI and automation use cases across the employee lifecycle using platforms such as ServiceNow, Google Co Pilot, Microsoft Power Platform, and other intelligent tools.
• Apply data and analytics to workforce planning, organisational design, and performance measurement, using benchmarking and scenario modelling to inform recommendations.
• Collaborate with stakeholders across HR and GBS functions to support change initiatives, facilitate workshops, and contribute to stakeholder engagement and adoption efforts.
• Deliver digital HR solutions that enhance employee experience, including self‑service, case management, and AI‑powered knowledge platforms.

Your Profile

• Experience supporting HR transformation programmes, ideally within GBS environments, with exposure to digital and AI‑enabled HR solutions.
• Familiarity with enterprise platforms such as ServiceNow HRSD, Microsoft Viva, Power BI, and Power Automate, and the ability to design scalable, employee‑centric solutions.
• Understanding of GBS target operating models and HR process optimisation, with experience using tools such as Visio, Signavio, or Celonis.
• Strong consulting skills including problem‑solving, communication, and effective teamwork across cross‑functional groups.
• A passion for improving employee experience through digital innovation, automation, and continuous improvement.

What You'll Love About Working Here

You will be part of the Employee Experience & HR team in a collaborative culture that thrives on creativity and innovation. Capgemini Invent holds the Glassdoor Best Places to Work UK accolade for five consecutive years. We support employee wellbeing through initiatives such as Mental Health Champions and wellbeing apps, and promote a flexible hybrid working model across the UK.

Location & Benefits

London, Manchester or Glasgow (flexible assignment locations with short‑notice travel). The role offers a competitive remuneration package with flexible benefits options and a variable component based on performance.

About Capgemini

Capgemini is a global business and technology transformation partner, empowering organisations to accelerate their digital and sustainable journeys. With 350,000 team members in more than 50 countries, Capgemini delivers end‑to‑end services powered by AI, cloud, and data, and is recognised as one of the world’s most ethical companies for ten consecutive years.