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Location:

Glasgow, United Kingdom

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Other

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Job Reference:

56dc49200ff8

Job Views:

4

Posted:

17.07.2025

Expiry Date:

31.08.2025

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Job Description:

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.

The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life.Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives.

We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through 3 ways:

• Growing and transforming our direct care and support

• Delivering more practical information and support

• Leading in shaping the end-of-life experience

Job Description

Are you a compassionate, resilient, and highly organised individual with a passion for supporting vital healthcare services? We’re looking for aHub Coordinatorto join our dedicated Clinical Support Team at Marie Curie’s Scotland Coordination Centre.

As a key member of our coordination hub, you’ll be the first point of contact for all Marie Curie services across Scotland. You’ll play a pivotal role in managing referrals, coordinating and booking care, and ensuring accurate data entry across multiple operational and clinical systems.

Working closely with Senior Coordinators and clinical teams, you’ll help ensure the smooth running of the hub and the delivery of high-quality care to patients and families. You’ll also liaise with a wide range of stakeholders including referrers, CHC teams, volunteers, and carers.

What You’ll Be Doing

• Leading and supporting the referral process from GPs, hospitals, district nurses, and companions.
• Handling incoming referrals via phone and email across Scotland.
• Managing multiple mailboxes and entering data into three main systems.
• Booking visits with patients and families for various Marie Curie services.
• Collaborating with senior nurses to coordinate care delivery.
• Fielding a variety of calls, often under pressure and in emotionally sensitive situations.

What We’re Looking For

• Excellent customer service and call handling experience
• Strong computer literacy and experience using multiple systems.
• A team player with resilience, empathy, and a calm approach
• High attention to detail and the ability to manage repetitive tasks with care and consistency.

Salary:Marie Curie Clinical Pay Scale Band 2 (aligned with AFC)£25,694 to £27,900 per annum + enhancements

Contract: HybridPermanent 37.5 hours per week ( Shift patterns across 5 days a week including weekends and public holidays)

Based:Glasgow Hospice, Stobhill Hospital grounds, 133 Balornock Road, Springburn, G21 3US

Benefits You’ll Love

• Annual leave allowance 27 days plus 10 public holidays (pro rata)
• Competitive Policy for parental/sick Leave
• Industry leading training programmes
• Season ticket loan for travelling to and from work
• Defined contribution schemes for Pension
• Loan schemes for bikes; computers and satellite navigation systems
• Introduce a friend scheme
• Help with eyecare cost
• Entitled to Marie Curie Blue Light Card
• Entitled to Benefit-Hub Discount Scheme
• Life assurance – for all employees

Please see the full job description

Application Process

• Close date for applications: 20th July 2025
• Interview Dates: TBC
• As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.