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Job Title: HR/ERC Generalist – EMEA

Location: Shoreditch (Hybrid – 2-3 days per week onsite)

Duration: 12 months contract (Leave of Absence Coverage for FTE)

Description:

• Client's EMEA Employee Resource Center (ERC) Organization is responsible for defining and delivering a consistent employee experience and is the first point of contact for all employee queries across EMEA.
• This team provides essential first level Employee Experience (EX) support intended to improve manager and employee success by addressing inquiries related to Employee Experience policies, procedures and programs as well as the entire employee life cycle.
• The successful candidate for this role will have a proactive approach in anticipating employee- related needs and a solution centric mentality to resolving issues.
• They will also be passionate about delivering a high level of employee experience and excel in a fast paced and evolving environment.

What you’ll do:

• Manage and support all hiring and pre-hire activities and collection of new hire information to ensure data accuracy for a smooth new hire integration process.
• Handle high volume of employee queries related to the employee life cycle, HR policies, procedures, programs, and tools (such as Workday and ServiceNow) by adhering to deadlines, set SLAs and KPIs set for the role.
• Assist employees and managers on how to utilize and optimize self-service transactions using internal tools and resources.
• Find opportunities to streamline or improve processes and procedures, as well as offer viable solutions.
• Collaborate with the broader ERC team to share knowledge and build a world class learning organization in a shared services space.
• Demonstrate strong data accuracy and integrity in all HR systems, scheduling interviews and offer audits; investigating errors, identifying re-occurring trends, and taking corrective action to ensure data integrity.
• Partner with the regional Employee Experience teams to identify problem areas and drive process improvements.
• Support and drive local as well as regional projects and initiatives which requires excellent coordination skills, project managing and collaboration skills.

What you need to succeed:

• 2-3 years of experience in recruiting or human resources preferred
• BA/BS degree is encouraged, or equivalent work experience is required
• Excellent professional communication skills. Must be highly motivated, have attention to detail, and strong organizational skills.
• Acts with integrity; builds trust and partnership by being consistent, modelling the desired behaviour, making and keeping commitments, protecting confidences, and treating others with respect.
• Attention to detail with proven problem-solving skills
• Ability to learn, interpret and communicate HR policies, procedures, and programs
• Creative & customer-centric
• Commitment to customer service and providing a positive employee experience
• An effective communicator at all levels, both written and verbal
• Ability to maintain the highest level of confidentiality
• Ability to work independently and also be part of both virtual and local team structures
• Ability to apply sound judgment and make decisions on when to advance issues
• Proactive approach, you anticipate potential issues before they arise and diagnosis root issues through listening and inquiry
• Previous experience in a shared services organization is a plus!
• Proficient in English; additional languages are welcomed!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Human Resources

• Industries

  Software Development and IT System Custom Software Development

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