Howden Milton Keynes, England, United Kingdom

IBA - Credit Controller

Direct message the job poster from Howden

The Role

As our IBA Account Handler, you will join an established and highly supportive team, responsible for clearing outstanding balances and resolving queries on assigned accounts or activities. This role supports the achievement of KPI targets, ensures accurate record-keeping, and contributes to the overall success of the business by working within established controls and procedures. It’s an ideal opportunity for someone looking to deepen their experience in accounts.

Contract & Working Arrangement

This is a 6-month contract position. The role is hybrid, requiring at least 2 days per week in our Milton Keynes office.

What You’ll Be Doing

• Reconcile receipt of funds within agreed timeframes and identify/query any unallocated cash items.
• Assist with account reconciliations to markets and clients as needed.
• Chase all outstanding accounts appropriately.
• Support the review and processing of IBA payment requests.
• Escalate issues for resolution or direction in line with policies and procedures.
• Monitor and collect funded balances.
• Ensure timely and accurate completion of all processes.
• Resolve queries promptly and efficiently, in line with agreed service levels.
• Build positive relationships with Business Divisions, Suppliers, and Markets.
• Liaise with auditors as needed to support annual reporting.

Who We’re Looking For

• Proficiency in Microsoft Outlook, Word, and Excel (intermediate level).
• Strong interpersonal and communication skills (verbal and written).
• Excellent organizational skills with the ability to self-manage and show initiative.
• Familiarity with insurance broking platforms such as Acturis is helpful but not essential.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. We’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Diversity and Inclusion

We value diversity and look for individuals who share our values:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. We can accommodate adjustments such as flexible hours or hybrid working where possible.

If you’re excited by this role but have some doubts about whether it’s the right fit for you, apply – if your profile fits the role’s criteria, we will assist in helping you get set up with any reasonable adjustments you may require.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It’s a commitment to taking care of our people and the world we live in, doing good business, and making a positive impact wherever we can. Our governance processes, company policies, and review systems are geared towards this goal.

Seniority level

Entry level

Employment type

Contract

Job function

Accounting/Auditing

Industries

Insurance