Job Summary

The Future NHS Workforce Solution Transformation Programme is a nationally significant digital transformation initiative, designed to support the evolution of workforce systems and practices across NHS organisations in England and Wales. It will build on the success of the current Electronic Staff Record (ESR) and pave the way for its future replacement.

We're seeking a passionate and driven individual to join our Readiness and Implementation Team as part of this major programme.

In this role, you'll work directly with NHS organisations to help optimise their use of ESR while preparing for a smooth and effective transition to the future solution. You'll provide expert guidance, drive strategic readiness, and ensure stakeholders are fully equipped to adopt and embed the new system - supporting lasting workforce transformation across the health and care system.

What do we offer?

• 27 days leave (increasing with length of service) plus 8 bank holidays
• Flexible working (we are happy to discuss options such as compressed hours)
• Hybrid working model (we are currently working largely remotely)
• Career development
• Active wellbeing and inclusion networks
• Excellent pension
• NHS Car lease scheme
• Access to a wide range of benefits and high street discounts!

Main duties of the job

• You'll provide hands on support and guidance to user organisations in their optimisation of the current NHS workforce system (ESR), and working with them in preparing for, and implementing the future NHS workforce solution. Driving the strategic priorities of the programme, ensuring excellent service.
• Lead and support optimisation initiatives with user organisations, including the creation of project plans, delivery of workshops and webinars, and provision of expert advice to enhance use of ESR.
• Collaborate with user organisations to ensure robust ESR optimisation project plans are in place as part of wider readiness.
• Assist Implementation Managers in developing and delivering readiness frameworks.
• Collect, analyse and share relevant data and insights relating to ESR optimisation and organisational readiness.
• Report on project progress, emerging risks, and interdependencies.
• Build and maintain strong, collaborative relationships with stakeholders across user organisations, promoting engagement in both current ESR optimisation and future system rollout.
• Deliver targeted education and training to support ESR optimisation and promote a self-service culture, driving improved user experience.
• Encourage effective use of rollout materials and guidance, ensuring user organisations are well-equipped for successful transformation.
• Promote a culture of accountability, innovation, and continuous learning.

About us

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we’re proud to be part of something meaningful, that touches millions of lives.

We design our services around customer needs and place people at the heart of our organisation. That’s why when you join us, you’ll be empowered and supported to help your career grow.

As one of the UK’s Best Big Companies to work for, we’re connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.

We’re committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.

Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!

Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.

We are people connected to care.

Job Description

In this role, you are accountable for:

Operational Service Delivery & Optimisation

• Working with user organisations to progress ongoing optimisation initiatives, which includes developing project plans, project materials, providing specialist advice, guidance and education in the form of workshops and webinars to enable user organisations to optimise the current workforce solution (ESR).
• Working closely with user organisations ensuring they have robust project plans in place to successfully deliver the current workforce solution (ESR) optimisation projects as part of their readiness activities for the future workforce solution. Have a professional line of accountability to the ESR service Development and Operations team to ensure that up to date knowledge of ESR development and functionality is maintained in order to provide the right support to user organisations.

Implementation of the Future NHS Workforce Solution

• Provide support to the Implementation Managers with the development and delivery of readiness frameworks to evaluate user organisations preparedness for the future solution. Work directly with user organisations to ensure that they deliver on their responsibilities in relation to their allocated implementation wave, supporting them to transition successfully to the future solution. This will include monitoring progress on readiness activities, sharing intelligence on dependencies and emerging risks and issues, and collaborating closely with stakeholders internally and externally to minimise impact on rollout schedules.

Data Insight & Reporting

• Collect and share data and insight about the optimisation of the current workforce solution system (ESR) and user organisation readiness for the future solution, in particular, project progress, key dependencies and emerging risks and issues.

Stakeholder Relationship Management

• Build and manage strong operational relationships with a wide range of stakeholders within user organisations, foster positive engagement, and collaboration on both the current workforce solutions (ESR) optimisation and the future solutions rollout.
• Influence commitment from user organisations to fulfil their role in preparing for and implementing the future solution.

Developing The Capabilities Of The User Organisations

• Provide specialist education and training to encourage the optimisation and benefit realisation of the current workforce solution (ESR), which in turn will strengthen user organisations readiness in relation to a self service culture and improved user experience
• Implementation Advisors are required to have an operational knowledge and capability of resource planning and associated budget requirements to support and advise user organisations as they plan and deliver readiness and implementation projects, including preparing PIDs and other key implementation documentation.
• Support the Implementation Leads and Managers in the development of frameworks that will comprehensively assess the change management, and wider capabilities needed for a user organisation to both optimise the current workforce solution(ESR) and to successfully implement the future solution.
• Working closely with user organisations to positively influence their use of roll out guidance and material and/or products that will support user organisations.

Line Management

• If, and when required provide line management capability, fostering a collaborative and supportive environment. Set clear goals, monitor performance, and provide coaching and development opportunities to ensure team members are equipped to meet both current and future demands. Encourage a culture of accountability, innovation, and continuous improvement.

Continuous Improvement

• Actively seek feedback and promote adaptability to continually refine processes, ensuring alignment with both user organisation needs and evolving system requirements.

Ways of working

• Work as part of a team to foster a collaborative and supportive environment. Working with all members of the Implementation team, the wider NHSBSA programme team and NHSBSA teams.

Applications will be reviewed regularly and we may take the decision to close the advert early at any point up until the closing date, if we receive a high number of suitable applications.

If youre interested in this role, its important that you get your application in early to avoid missing this fantastic opportunity.

The roles will be appointed on a permanent basis and are being recruited to support a specific workstream within the Future NHS Workforce Solution Transformation Programme programme, which is scheduled to run until 2030.