Job Description

Associate Implementation Analyst – Software Implementation, Customer Success, AML, SaaS, PaaS, Software Support, Testing, Onboarding, Jira, Confluence, MS Office, Hubspot, London (Hybrid, 2 days a week)

Up to £40,000 + Benefits

This is a fantastic Associate Implementation Analyst opportunity to work with a leading technology services organisation, to support key customer SaaS implementations, in a support and customer-service capacity.

The Associate Implementation Analyst is a hybrid working role, based in London, with flexibility to work from home 2-3 days a week.

As an Associate Implementation Analyst, you will play a crucial role in the customer success team, supporting client SaaS implementations, providing technical support, and excellent customer service. The Associate Implementation Analyst should have 2-3 years’ experience in a customer-focused, technical support role, ideally within a SaaS/PaaS product-led business. The Associate Implementation Analyst will ideally have good knowledge of Atlassian tools (Jira/Confluence), as well as Smartsheets, Hubspot, being desirable. An enthusiastic, can-do, and proactive work ethic is essential for this role.

Key Skills as Associate Implementation Analyst:

• 2+ years’ experience in a Technical Support and/or Implementation Support role.
• Experience working in a SaaS/PaaS environment (Desirable).
• Knowledge of collaboration and customer services software (Atlassian, Jira, Confluence, Smartsheets, Hubspot).
• Knowledge of AML technologies and the industry (Desirable).
• Confident, enthusiastic, and proactive work ethic.
• Excellent communication skills.

This is an exceptional Associate Implementation Analyst opportunity, with exciting opportunities to support cutting-edge SaaS product implementations for key customers.

Key Skills: Software Implementation, Customer Success, AML, SaaS, PaaS, Software Support, Testing, Onboarding, Jira, Confluence, MS Office, Hubspot, London (Hybrid, 2 days a week)

*PLEASE READ BEFORE APPLYING*

Previous experience in Technical Support and/or Implementation Support role is essential for this position, with good experience in collaboration and customer services tooling.