Overview

Job Title: Implementation Specialist, Quality Assurance (m/w/d)

Location: Heidelberg, Dordrecht, London, Pune or Tokyo – Hybrid Working Model

Springer Nature opens the doors to discovery for researchers, educators, clinicians, and other professionals. Every day, around the globe, our imprints, books, journals, platforms, and technology solutions reach millions of people. For over 180 years, our brands and imprints have been a trusted source of knowledge to these communities, and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood, and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup.

Role Responsibilities

• Journal Care: Gather system requirements from publishers, editors, and service providers; Set up, maintain, and administer peer review systems; Conduct presentations and training sessions for internal and external stakeholders; Ensure quality of article-level activities and act as an escalation point for individual journals; Build and maintain strong relationships with Publishing, Editorial, Production, Technology & Operations staff, as well as external editors, reviewers, authors, and service providers; Maintain journal-specific records and documentation.
• Quality Assurance: Collaborate with GPO’s Automation & Analysis team to gather reliable, quality-related insights; Proactively monitor quality across journals and investigate issues raised by monitoring processes or stakeholder feedback; Work closely with GPO service providers, other Implementation Specialists, and the Workflow Solutions and Training Programmes teams to resolve root causes of quality issues.
• Other Responsibilities: Act as an advocate for continuous improvement, quality, and efficiency; Foster a culture of openness, transparency, and collaboration across teams and stakeholders.

Experience, Skills and Qualifications

• Experience, Essential: Contributing to (sometimes interconnected) business projects; Working with a wide range of global stakeholders.
• Desirable: Previous experience in a publishing and/or support role; Business analysis and data analysis.

Skills and Knowledge

• Understanding of publishing workflows
• Excellent organisational skills to manage multiple concurrent projects and priorities
• Strong written and verbal communication skills; ability to interact with stakeholders globally
• High numeracy skills with great attention to detail
• Proficiency in Excel and PowerPoint
• Strong problem-solving, logical, and analytical skills
• Proactive mindset; able to lead projects independently and collaboratively

Qualifications

• Degree or equivalent work experience
• Formal project management qualification, such as PRINCE2, is desirable

Springer Nature values diversity and is committed to an inclusive culture where everyone is treated fairly and can thrive. We empower colleagues and value their unique perspectives as we strive to attract, nurture, and develop the very best talent. If you have any access needs related to disability, neurodivergence, or a chronic condition, please contact us so we can provide the necessary accommodations. For more information about career opportunities at Springer Nature, please visit careers.springernature.com.

Job Posting End Date: 18-09-2025

Seniority level: Not Applicable

Employment type: Full-time

Job function: Information Technology

Industries: Book and Periodical Publishing

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