We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic remote team. In this role, you will be the first point of contact for our customers who are inquiring about general claims, payments, advances, change of details/circumstances, new Universal Credit claims, and appointment-related queries.

You will make a difference in people’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.

Providing exceptional service and support is key, and your ability to communicate effectively, analyze customer needs will be important to enhancing customer satisfaction.

Responsibilities:

1. Respond to customer inquiries via phone and email to ensure a high standard of service.
2. Utilize effective phone etiquette to create a positive customer experience.
3. Assist customers with product information, order processing, and issue resolution.
4. Upsell additional products or services based on customer needs and preferences.
5. Accurately enter customer data into the system while maintaining confidentiality.
6. Analyze customer feedback and provide insights to improve service delivery.
7. Collaborate with team members to enhance overall customer satisfaction.

Qualifications:

• Proven experience in a customer service role is preferred.
• Strong communication skills in English are highly desirable.
• Excellent phone etiquette and interpersonal skills.
• Ability to analyze information and provide solutions effectively.
• Proficient in data entry with attention to detail.
• A positive attitude and willingness to learn new skills.
• Flexibility to work various shifts as required by the business.

Benefits:

• Bereavement leave
• Company pension
• Employee mentoring program
• Health & wellbeing program

Work Schedule:

• Monday to Friday
• No weekends