Overview

The Income Collection and Dispute Resolution Officer (SO1) plays a vital role in the financial management of an organization by facilitating effective income collection processes and ensuring timely resolution of disputes. This position focuses on managing the income collection cycle, analyzing collection data, and addressing customer concerns to maintain a healthy cash flow for the organization. The officer will collaborate closely with various departments to streamline processes and implement strategies for reducing disputes and enhancing the efficiency of collections. An essential aspect of the role includes engaging with clients to understand their concerns, provide clarity on billing issues, and negotiate payment arrangements when necessary. By doing so, the officer will help uphold the reputation of the organization while ensuring that financial policies are adhered to. With strong analytical skills and a customer-centric approach, the Income Collection and Dispute Resolution Officer will contribute to the organization’s financial health and overall stability.

Responsibilities

• Manage the income collection process and ensure timely invoicing.
• Investigate and resolve disputes related to billing and payments.
• Communicate directly with clients to address inquiries and concerns regarding their accounts.
• Collaborate with other departments to process and confirm payment agreements.
• Maintain accurate records of income collection activities and dispute resolutions.
• Analyze income collection data to identify trends and recommend improvements.
• Prepare reports for management on collection performance and outstanding disputes.

Qualifications

• Bachelor's degree in Finance, Business Administration, or related field.
• Proven experience in income collection, billing, or dispute resolution roles.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.
• Proficiency in financial software and Microsoft Office Suite.
• Ability to handle confidential information with integrity and discretion.
• Demonstrated ability to work independently and as part of a team.

Additional Information

• Hours Per Week: 35.00
• Start Time: 09:00
• End Time: 17:00
• Pay Per Hour: £18.95
• Location: Enfield, London

Should you wish to apply for this job opportunity, please send an up to date CV.

Disclaimer: This job opportunity is for job applicant(s) who reside, in the UK.