Job Advert

Join Our Team as an Income & Customer Relations Officer

Location: Falkirk Council – Housing Operations / Income & Customer Relations Team
Hours: 37 hours per week
Work Style: Hybrid (home and Council locations)

Are you passionate about delivering outstanding customer service and leading a high-performing team?
Do you want to be part of a forward-thinking council that embraces innovation and digital transformation?

At Falkirk Council, we’re building a Council of the Future—one that empowers communities, reduces inequalities, and improves lives. We’re looking for a motivated and enthusiastic Income & Customer Relations Officer to join our dynamic Housing Services team and help us achieve our ambitious goals.

About the Role

In this key role, you will lead a team of Housing Assistants, ensuring the delivery of a high-quality, customer-focused front-line service. You’ll play a vital part in supporting our Housing Management teams and our customers across the region, and will help Falkirk Council to create stronger communities, reduce inequalities, and improve lives across the Falkirk area.

Key Responsibilities

• Lead, support, and motivate a team of Housing Assistants
• Ensure compliance with Council policies and procedures
• Provide direct support to Housing Management and customers on a range of housing matters

About You

We’re looking for someone who brings energy, leadership, and a strong customer focus. The ideal candidate will have:

• Experience managing or working within a team
• Strong IT skills, including Microsoft Office
• Excellent communication, interpersonal, and customer care skills
• A flexible, confident, and assertive approach
• The ability to work under pressure and meet deadlines

What We Offer

• A supportive and inclusive working environment
• Hybrid working to support work-life balance
• A competitive benefits package, including flexible working options

Interested?

For more information, please contact:
Helen Mackay – helen.mackay@falkirk.gov.uk
Pam McMillan – pamela.mcmillan@falkirk.gov.uk