Income Officer – Permanent

Location: Croydon (Hybrid – 1 day in office per week)

Reports to: Senior Income Officer

Interview Date: 2 December 2025 | Advert Closing: 19 November 2025

Overview

Join us as an Income Officer at ccha, a caring, forward‑thinking team that makes a difference in the lives of our residents.

What we are looking for

• An experienced individual with excellent customer care skills to provide successful outcomes, including increasing resident satisfaction and sustaining tenancies.
• Managing rent accounts, maximising rental income and serving as the first point of contact for residents regarding all types of income queries.
• Ensuring that all cases follow our approved escalation process within procedures and policies for rent arrears, including making and monitoring repayment agreements with residents.
• Demonstrating brilliant customer care, minimising residents’ financial hardship, and offering the right advice to motivate repayment.
• Taking enforcement action where legal and non‑legal remedies are appropriate, including representing the organisation in court hearings and evictions following correct protocols.
• Contributing to the development and overall performance of the Income Team and its operation to ensure cost‑effective delivery of high‑quality services.
• Basic DBS check.
• Right to work in the UK.
• Experience with court protocol, dealing with vulnerable residents, and understanding of Universal Credit.

What you’ll bring to ccha

• Good understanding of social housing issues and dealing with vulnerable residents.
• Capability to support residents facing financial, social, or health difficulties by signposting them to relevant services.
• Demonstrable knowledge of best practice in income management and debt collection.
• Computer literacy, including spreadsheets and various software packages.
• Initiative in dealing with the diversity of our residents.
• Working knowledge of legislation, court protocol, and Universal Credit.
• Ability to manage a varied and busy workload to meet targets and deadlines.
• High numeracy and literacy skills.
• Experience building effective relationships with internal and external partners.

About ccha

Founded as Croydon Churches Housing Association, ccha is a social housing provider focused on quality homes and excellent customer care. We manage over 1,600 homes across Croydon, Sutton & Bromley, offering social housing, Shared Ownership and outright sales. We are dedicated to building more quality homes and positively impacting local communities while ensuring our residents feel happy and safe.

ccha is committed to fostering a diverse environment and is proud to be an equal‑opportunity employer. We encourage applicants from all backgrounds to apply. If you need assistance with your application, please contact hr@ccha.co.uk.

Apply

Please apply via https://ccha.biz/about-us/working-for-us/ where the full job description can be found. Applications are accepted through the ccha website only.

Other relevant roles

Other roles you may have experience with include Rent Income Officer, Income Recovery Officer, Rents Officer, Housing Income Officer, or Income Management Officer.

Seniority level

Not Applicable

Employment type

Part‑time

Job function

Administrative

Industries

Housing Programs and Housing and Community Development