Overview

Are you a qualified mental health professional looking to make a meaningful impact while enjoying flexible working arrangements? Why Choose TELUS Health?

Responsibilities

• Manage online referrals with prompt response times
• Provide short-term, solution-focused counselling (3-12 sessions)
• Connect with diverse clients facing varied workplace and personal challenges
• Maintain comprehensive case documentation and feedback
• Collaborate with our Provider Services team on risk management

Qualifications

• Accreditation: BACP/UKCP/COSCA/BPS/NCS/BABCP or equivalent
• Alternative: Diploma-level qualification + 3 years post-qualification experience + 450+ counselling hours
• Approach: Experience in short-term, solution-focused therapeutic models
• Supervision: Regular professional clinical supervision arrangements should be in place
• Insurance: Professional indemnity (minimum £1,000,000)
• Compliance: ICO registration as Data Controller
• Ideal Experience: Previous EAP experience preferred but not essential
• Assessment and support planning expertise
• Short-term counselling interventions with workplace focus
• Understanding of organizational dynamics and work-life challenges
• Knowledge of local therapeutic resources and referral pathways
• IT proficiency (Microsoft Office, email, online systems)

Benefits

• Comprehensive Support - Thorough induction training with dedicated Team Managers
• Professional Growth - Diverse case exposure and enhanced short-term counselling expertise
• Flexibility - Full control over referral acceptance and scheduling
• Technology - Access to our intuitive Provider Hub platform
• Community - Strong peer relationships and ongoing management support
• Development - Regular audit feedback and free CPD Learning Line events
• Insights - Customer satisfaction data to inform your practice