Responsibilities

• Manage hybrid software, hardware, and web-based/SaaS products from concept through final deployment and sustainment
• Administer and support Windows and/or Linux-based systems and integrations, ensuring consistent uptime and secure configuration
• Support virtualization environments (e.g., VMware, Hyper-V) and hybrid cloud deployments (e.g., Azure)
• Configure and troubleshoot Active Directory, DNS, DHCP, and GPOs
• Perform routine maintenance: patching, backups, log reviews, and system health checks
• Support configuration management and change control processes to ensure integrity of system baselines
• Design and implement system improvements and automation
• Monitor and respond to incidents, alerts, and user support requests
• Coordinate with cybersecurity, software, and helpdesk teams to ensure operational continuity
• Act as point of escalation for IT support and major incidents, working with vendors to resolve complex technical issues
• Provide subject matter expertise across multidisciplinary teams to ensure interoperability and system performance
• Document network/system configurations and standard operating procedures

Minimum Requirements

• Proficiency in systems engineering, automation, and network infrastructure
• Strong understanding of system integration involving web, software, and hardware platforms
• Advanced system administration (Windows Server, Linux, Active Directory)
• Experience with cloud infrastructure (AWS, Azure, GCP)
• Proficiency in automation and scripting (Python, Ansible, PowerShell, Bash)
• Experience with security best practices (firewalls, IAM, patch management)
• Demonstrated knowledge and ability to administer enterprise systems such as Microsoft M365, Active Directory/Group Policy, and Okta
• Advanced understanding of various infrastructure and network technologies such as WAN/LAN, TCP/IP, DHCP, DNS, VPN, Windows Server operating systems
• Understanding of Disaster recovery and business continuity planning procedures

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 4-6 years of hands-on experience in network and systems administration
• Working knowledge of Windows Server, Active Directory, and basic networking principles
• Familiarity with virtualization technologies (VMware, Hyper-V) and system hardening practices
• Strong troubleshooting skills and the ability to work independently and as part of a team

Five Principles for Success

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen

Passionately Professional - Take an uncompromising approach to your work and be determined to be the best

Hypothesize - Practice - Validate - Shikumika - Use the Rakuten Cycle to succeed in unknown territory

Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile

Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team