Overview

Discover a career in your hands at HMRC. HMRC’s Fraud Investigation Service (FIS) includes CODE Technology, which provides investigative tools and covert techniques to front-line investigations and partners with key agencies to respond to serious and complex tax evasion and crime. The CODE Technology Infrastructure team supports a broad portfolio of change initiatives to sustain and transform FIS’s legacy technologies and deliver new solutions. This role sits within CODE Technology and supports the wider Capability, Development, Infrastructure & Innovation (CDII) team, contributing to HM Government’s fight against serious and organised crime.

The Infrastructure Operations Engineer role offers a dynamic, technically focused environment where you will ensure robust, reliable, high-performance systems and services that meet business needs.

Responsibilities

• Hands-on administration, maintenance, and monitoring of diverse IT systems including servers, storage, endpoint management, networks, telephony, and business applications.
• Provide third-line (advanced) support and project delivery across a wide spectrum of IT systems in collaboration with fellow engineers.
• Engage with other IT teams and departments to achieve shared objectives and support the delivery of infrastructure services.
• Support datacentre management activities, including capacity and availability management.
• Install, manage, and maintain end user devices in a Windows environment.
• Contribute to asset lifecycle management, including inventory, compliance, disposal, and documentation of the asset portfolio.
• Assist in delivering non-functional requirements and continual service improvement for projects.
• Familiarity with installed hardware, software, and procedures in the IT Infrastructure area; strong communication with verbal updates and written documentation.
• Potentially conduct technical workshops to assess business requirements and support changes to existing services; identify requirements and quantify benefits.
• Travel within the UK for meetings and infrastructure work; occasional overnight stays; on-call rota outside of standard hours, including weekends.

Requirements and Qualifications

• A UK national.
• Hold SC clearance or be willing to be SC cleared to take up duty and be prepared to attain DV clearance.
• Must be prepared to obtain Developed Vetting (DV) clearance once in post and hold/obtain Security Check (SC) clearance prior to starting.
• Infrastructure background with technical understanding of infrastructure (virtual machines, datacentres and environments).
• Ability to work in an IT Technical role within the CODE Technology Infrastructure team.

Desirable Criteria

• A Full UK Driving Licence.
• ITIL 3 or ITIL 4 Foundation.
• CompTIA Security+ and CompTIA A+.
• Experience working toward cyber security standards.

Technical and Professional Skills

• Understanding of Service Management and Operations, including Request Fulfilment, Incident/Problem/Change Management.
• Experience with CISCO ISE GUI administration.
• Experience with planning, installation, maintenance, and improvement of enterprise hardware and data centre management including environmental monitoring.
• Experience installing, managing, and supporting delivery of physical desktops in a Windows environment.
• Lifecycle management of hardware assets, including inventory, compliance, disposal and protection; maintain documentation.
• Experience with switching concepts using Cisco switches.
• Knowledge of Government-grade cryptography devices and the Government Security Classification system.
• Strong problem-solving, documentation, and information-sharing skills; ability to coach junior colleagues.

Behaviours

• Making Effective Decisions

Salary, Benefits and Working Arrangements

Salary: £36,320 with HMRC contributing £10,521 towards the Civil Service Pension scheme. Flexible and Hybrid working policies are supported where possible. Benefits include a generous leave allowance (25 days rising to 30), pension contributions, family-friendly policies, personal support, and development opportunities. This post attracts a Level 2 Flexibility Payment. On-call duties and periods of additional hours, including weekends and bank holidays, are required. Details of the flexibility payment and terms are provided in the attached document.

How to Apply

As part of the application process you will be asked to provide:

• A name-blind CV (max 500 words) with for each role: duties, skills/experience, key achievements.
• A 750-word Personal Statement evidencing how your skills and experience meet the essential criteria.
• Separate 250-word statements addressing the specified behaviours and, if applicable, the Desirable Criteria.

Artificial intelligence may be used to support applications, but all examples must be truthful and from your own experience. See Candidate Guidance for details. There are additional sections on eligibility, security checks (SC, DV), DBS considerations, and other pre-employment requirements in the advert.

Important Notes

Interviews will assess behaviours and technical skills, with four questions on areas including Data Centre Management, CISCO ISE, Windows 10/11, and OS CISCO Switches. Interviews may be conducted in person at the Stratford Regional Centre (14 Westfield Avenue, Stratford, London, E20 1HZ). Sift and interview dates are to be confirmed.