Overview

At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you’ll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio. Curiosity and a constant quest for knowledge serve as the foundation to success here. You’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions which impact a wide network of clients, whom may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role And Responsibilities

We\'re seeking an experienced Infrastructure Specialist - System Administrator to join our AI Lab team. As a key member of our infrastructure team, you\'ll be responsible for designing, building, and maintaining our cloud-based platform to support the development and hosting of AI services. Your expertise will be crucial in ensuring the seamless operation of our applications, DevOps, middleware, security, and infrastructure components.

Key Responsibilities

• Provide 24/7 technical support for cloud-based solutions, ensuring high availability and performance across various applications and infrastructure components.
• Design, build, and maintain infrastructure and configuration as code using tools like Ansible and Terraform.
• Administer Dev, Test, and Production environments hosted on Windows, Linux, and Unix servers.
• Ensure the security and integrity of our systems against cybersecurity threats.
• Troubleshoot and resolve technical issues involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security, and infrastructure problems.
• Install and configure databases such as MySQL, MSSQL, PostgreSQL, and others.
• Implement load balancing and CDN solutions using multiple cloud vendors (e.g., Azure Load Balancer and Application Gateway).
• Support the installation and maintenance of a logging cluster using Logstash, ElasticSearch, and Kibana.
• Perform initial analysis on incidents and escalate issues to the appropriate support level when necessary.
• Manage Application ID and provide cloud elasticity by auto-scaling resources based on business requirements.
• Ensure Disaster Recovery (DR) and manual redundancy failover capabilities.
• Provide regular service management reports to keep clients informed.
• Follow ITIL processes and Integrated Service Level Management best practices.

Education And Experience

Preferred Education
Bachelor\'s Degree

Required Technical And Professional Expertise

• Strong experience in system administration, infrastructure management, and cloud computing.
• Proficiency in infrastructure as code tools like Ansible and Terraform.
• Experience with DevOps practices and tools.
• Strong knowledge of load balancing, CDN options, and cloud vendors (e.g., Azure).
• Experience with database administration (MySQL, MSSQL, PostgreSQL, etc.).
• Familiarity with containerization (e.g., Docker) and orchestration (e.g., Kubernetes).
• Strong troubleshooting and problem-solving skills.
• Experience with ITIL processes and service management. Excellent communication and reporting skills.

Preferred Technical And Professional Experience

• Experience with AI/ML workloads and infrastructure.
• Knowledge of cybersecurity best practices and threat mitigation.
• Familiarity with multiple cloud vendors (e.g., AWS, GCP, Azure).

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting