Institutional Client Services Associate, London

Company: Interactive Brokers

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 4cabc73da700

Job Views: 22

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description

Responsibilities:

• First point of contact for client queries, including but not limited to assistance with multiple trading platforms (desktop, mobile, browser).
• Resolution of trade-related queries (order entry, trade execution).
• Communication and escalation of high-level issues to relevant stakeholders.
• Relationship management for key institutional clients.
• Project management of platform and process enhancements.
• Other tasks including client training, general market research, and development.

Qualifications & Skills:

• Strong knowledge of listed Equities, Options, Futures, and FX.
• Analytical problem-solver with a passion for technology and financial markets.
• Prior experience in international settlements or clearing operations is a plus.
• University degree or higher.
• At least 1-2 years of experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a strong grasp of core competencies will also be considered).

Location: 20 Fenchurch Street, London, EC3M 3BY

Working hours: 8 am – 5 pm, Monday – Friday

Benefits

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Occupational pension scheme based on gross earnings
• Hybrid working model
• Above statutory annual leave, increasing with service
• Daily company-paid lunch and healthy snacks when working from the office
• Access to Private Medical Insurance, Dental Plan, and Health Cash Plan (upon successful completion of probation)
• Corporate events
• Travel season ticket loans
• Cycle to work scheme

Interactive Brokers is an Equal Opportunity Employer committed to diversity, equity, and inclusion.

If you meet the requirements, apply today to join our London team!

We value promoting and maintaining best practices and adherence to FCA Consumer Duty standards.