Overview

Join to apply for the Integrations & ERP Manager role at Motel Rocks.

Location: Worcester, UK • Type: Full-Time, Permanent

At Motel Rocks, we value an inclusive and diverse environment for our employees, customers, and partners, and are committed to building a brand that celebrates differences and promotes equal opportunities.

The Role

Own the end-to-end health of our applications ecosystem (ERP NetSuite, Integration services and connected third-party platforms). Govern transactional data quality, lead integration strategy and operations, and manage external tech partners and app vendors to deliver reliable, scalable, and audit-ready flows across order, inventory, finance, and fulfilment.

Main Tasks & Responsibilities

• Set the roadmap for apps and integrations across Shopify ERP 3rd-party tools (WMS/3PL, returns, payments, marketplaces, PIM, forecasting, BI).
• Translate business objectives into functional backlogs and data contracts; prioritising value and risk.
• Select, contract, and govern third-party tech partners (agencies, iPaaS, app vendors).
• Define SLAs/SLOs, escalation paths, and QBRs; track delivery against scope, timelines, and budget.
• Drive partner performance, negotiate renewals, and coordinate joint release calendars.
• Administer and enhance middleware and native APIs/webhooks.
• Design resilient flows with idempotency, retries, and alerting; own runbooks and on-call triage.

• Reduce latency from Shopify ERP; eliminate duplicates/orphans across orders, shipments, invoices, and refunds.
• Safeguard order-to-cash and procure-to-pay posting integrity (fees, taxes/VAT, FX, gift cards, deferred revenue).

• Ensure stock integrity across ATP, transfers, assemblies/CMT finished goods, landed cost allocation.
• Own daily reconciliations: Shopify payouts, tax, payment provider fees, WMS vs ERP inventory.
• Define item/vendor/customer master standards; variants, bundles/kits/BOMs, barcodes.
• Enforce RBAC, approvals, data dictionaries, and retention policies; steward GDPR and vendor risk reviews.
• Run sandbox testing, regression suites, and CAB approvals for app/config changes and new connectors.
• Plan cutovers and rollback strategies; coordinate blackout windows for peak trading.
• Build near-real-time health dashboards (flow success, latency, exception reasons); publish daily/weekly exception lists; coach teams to self-serve with playbooks and training.
• Implement agile rituals, incident post-mortems, and continuous improvement cycles.
• Support Motel on its sustainability journey, escalating ideas and encouraging means of improvement.

About You

• Extensive experience (multi-year) across ERP/E-Commerce integrations or applications management in retail.
• Deep working knowledge of NetSuite (transactions, items/BOM, inventory, accounting) and Shopify/Shopify Plus (orders, payments, refunds, webhooks).
• Hands-on with iPaaS (Patchworks), REST/GraphQL APIs, JSON payloads and queues.
• Proven vendor management (RFPs, SOWs, SLAs, QBRs) and budget ownership.
• Strong grasp of order-to-cash, procure-to-pay, landed cost, VAT, and revenue recognition.
• SQL proficiency; comfortable reading logs/payloads and building lightweight transforms.
• Excellent communicator who translates technical detail into business outcomes; calm in live-ops and able to monitor 3rd party performance.
• Experience with BI tooling (Looker/Power BI) and Git-based change control for data assets would be desirable.
• Security/compliance familiarity (SOC 2, ISO 27001) and GDPR DPIAs/vendor risk would be desirable.

What's in it for you?

• Competitive salary in line with industry benchmarking
• 3% pension contributions from Motel; dependant on 5% pension contributions from yourself
• 25 days annual leave; with additional days for long service
• Birthday day off post probation
• Team socials and meetups
• Monthly well-being activities to support your health and wellbeing
• Tailored progression pathways
• A thorough health support service
• Access to professional support & mentoring
• Bonus Scheme for all employees, paid out twice a year at management discretion
• Motel discount
• Motel is a growth mentality company
• Option to work from home 2 days a week post probation

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It's important to note that this description focuses on the Integrations & ERP Manager role; other job postings and references included in the original text have been removed for clarity.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Industries: Data Infrastructure and Analytics

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