time left to apply End Date: July 31, 2025 (15 days left to apply)

job requisition id JR-02232

Looking for a new challenge?

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!

Are you passionate about developing and delivering AI and Gen AI based optimizations? Do you enjoy building data pipelines?

Contract 12-month FTC, Remote or Hybrid

Hybrid or Remote - Candidates must be able to travel to the office according to business need (min once per month)

Applications open until 4/07/2025

The Financial Ombudsman Service has been resolving customer complaints since 2001. Our service is free for consumers to use and over 1 million people contact us every year. The last few years have seen the Financial Ombudsman Service embark on an organisation-wide transformation journey.

With the customer at the heart of everything we do, we have already delivered significant improvements in the service we offer and 2025 will see us continue with our ambitious transformation agenda.

Last year we welcomed our new CTO and this year will see him launch the new IT strategy for the department. With the move to cloud computing in 2023 and the ever-changing technology landscape, it is a very exciting time to be joining the Technology team here at the Financial Ombudsman Service.

The Intelligent Automation team at the Financial Ombudsman Service, is developing and delivering AI and Gen AI based optimizations that provide benefits to the business. The team designs and develops Azure applications and data processing pipelines for various AI projects, as well as working on Gen AI development projects. The AI tech stack we use include: Copilot Studio, D365, M365 Copilot, Agentic workflow, ML Ops, Azure AI services.

Key responsibilities

Working collaboratively with senior developers to assess the potential impact of a range of different solutions.

Identifying opportunities for Continuous Improvement and optimizations of existing solutions

Taking personal responsibility for delivering on your objectives in line with our values

Creation of high level and low-level specification for development work

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

At least 2 to 3 years of experience in developing and deploying large scale data transformation/processing pipelines in Azure.

Logic Apps

Working in an agile development environment with the ability to communicate technical concepts and analytical outputs to a diverse set of stakeholders.

Being able to provide estimates for business requirements and break it down to tasks.

Have in depth knowledge of various Azure services

Experience in Power Platform

Python or other programming language experience

Why Financial Ombudsman Service?

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

25 days holiday entitlement, with the option to buy extra or sell days

Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave

Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few

Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others

Employee Assistance Programme

Extensive opportunities for personal and career development

Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London

Extensive Well-being resources including on-site therapists (London office only)

Beautiful and bright London office looking over the Thames and near to mainline stations

Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!

Please upload your CV, which should highlight relevant skills and experience and explain any gaps in your working life.

Use the supporting statement box to demonstrate how you meet the minimum criteria.

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email hrsupport@financial-ombudsman.org.uk and let us know your preferred method of contact.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!

Who we are…

With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together.

We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides.

The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints. You can read more about Diversity and Inclusion .

We are proud to be a Disability Confident Leader. Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process. Do let us know of any reasonable adjustments you need. You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.