Overview

Rocasa Consulting are recruiting an Experienced Estate/Property Manager to cover the South East area inlcuding Salisbury, Berkshire, Somerset. Working Mon - Fri 9am -5.30pm Hybrid for 3 months paying up to £260 per day via umbrella.

Responsibilities

• Monitoring and Evaluation: The role involves checking the quality of services and ensuring they meet regulatory requirements and company standards.
• Customer-Centric Service: A primary focus is on the customer experience, co-creating services with customers and continually checking if there are better ways to deliver services that work for them.
• Collaboration: Working with different teams, such as homes and communities officers and developers, is crucial for the role to ensure successful service delivery and quality homes.
• Quality Standards: Developing strategies to elevate service quality and collaborating with managers to implement these quality initiatives.
• Problem-Solving: Addressing issues and risks that could affect expected standards of service, as well as finding new ways of working with customers.
• Customer Satisfaction: By focusing on quality and customer needs, the role helps to ensure customers feel supported, happy, and cared for.
• Operational Excellence: The role helps to build an agile and open-minded team that is prepared to embrace change and deliver effective housing management functions.
• Company Growth: The role plays a part in the overall goal of providing high-quality homes and services, contributing to the company's reputation as a successful and customer-focused provider