Overview

SEI Investments is a leading global provider of asset management and investment technology solutions. The company’s solutions help corporations, financial institutions, financial advisors, and affluent families create and manage wealth. SEI is a people-focused organization that encourages employee development as a critical component in the provision of excellent client service. An open, collaborative and detail-oriented environment underpins this business objective. The SEI Group operates in the EU, UK, Cayman Islands and Canada. In Ireland, SEI operates through three Dublin entities that manage proprietary UCITS and AIF funds, and provide administration and depositary services to funds established by third-party investment managers.

Position Description:

This Management position is within the Investor Services unit of SEI and will be responsible for the management and running of an Investor Services Client Operations team. Reporting into the Senior Manager of Investor Services Client Operations, this individual will interact with professionals at all levels, internally and externally. Candidates must have a high level of understanding of Alternative Funds and the associated transfer agency process for such structures.

What you’ll do

• Ensure on-target and on-time delivery of operational deliverables and reporting for all clients
• Develop and maintain premium client service quality to ensure 100% client referenceability for clients assigned to their team
• Demonstrate Subject Matter Expertise (SME) in alternatives funds servicing, including complex structures and calculations
• Ensure accurate and complete data is processed and maintained on various systems for all clients
• Review and approve transaction processing, cash processing, reporting and investor eligibility checks in accordance with regulatory and fund guidelines
• Enforce adherence to service standards and specified deadlines
• Ensure full adherence to company procedures at all times
• Perform quality control checks and approval on client and investor correspondence and reporting
• Represent Investor Services with clients, maintaining strong relationships
• Assist the Senior Manager, and occasionally the EMEA Head of Investor Services, in growing the Investor Services unit including assisting in sales pitches, hiring staff and developing workflows, operating models and best practices
• Continuously review controls to ensure risks are adequately mitigated
• Review manual processes to identify automation and efficiency initiatives
• Query, problem and error resolution on a timely basis with documentation
• Ensure seamless operational transition for new and converted funds from implementation to production
• Provide regular communication and progress updates to Senior Management on client issues, meetings and projects
• Coach and manage staff on systems, processing, procedures and responsibilities
• Assist in hiring, training, coaching and mentoring new employees; develop and motivate staff within their sub-unit
• Provide input and feedback regarding employees’ ongoing performance, development and appraisals
• Organize and run team meetings
• Contribute to idea generation, project execution, process improvement and problem solving
• Maintain good working relationships with external clients, investors and internal relationship managers
• Assist in developing and implementing departmental procedures
• Carry out duties under the Company’s Safety Statement to ensure Health, Safety and Wellbeing for all employees
• Work on projects and ad-hoc tasks as required

What you bring to the table

• At least 8 years’ experience in a transfer agency role with at least 3 years working with Alternatives / Hedge Funds
• At least 5 years in a managerial role (minimum AVP level) with a proven track record

• Experience with FIS NTAS and/or Investran, transfer agency and accounting systems, is essential
• Demonstrate experience and knowledge of alternatives fund structures and various fund domiciles regulatory requirements (Ireland, Luxembourg, Cayman, etc.)
• Understanding of Private equity including capital call process, sub-closes, equalization, distributions and waterfall calculations is advantageous
• Understanding of AML regulations of various jurisdictions
• Fluency in English (verbal and written) essential
• PC proficient
• Third Level Degree Qualification

Attributes we value

Essential to the role:

• Strong oral, written communication and presentation skills
• Strong coordination and relationship management skills
• Strong organizational and administrative skills
• Initiative and ownership of responsibilities
• Positive “can do” attitude with problem-solving ability
• Detail-oriented
• Team player
• Excellent interpersonal and customer service skills
• Ability to multi-task, prioritize work and meet strict deadlines
• Flexible and adaptable

Benefits you can expect

Healthcare for yourself, your spouse and dependents up to 18 years old. Pension Scheme. Tax Saver Travel Benefits. Bike to Work Scheme. On-site Gym with Fitness Classes and 1:1 PT Sessions. Club Supplement. Education Assistance. Competitive Family and Annual Leave Entitlements, plus 2 Paid Volunteer Days per year. Life Assurance and Group Income Protection. Employee Share Participation Scheme. Hybrid working model and flexible hours.

Equal Opportunity SEI is an Equal Opportunity Employer and so much more. We recognize our people are our most valuable asset and are invested in their success; a healthy, happy and motivated workforce supports growth. Benefits include private medical care, educational assistance and work-life balance.

AI Use in application and interview process

SEI acknowledges the growing integration of AI tools. If you intend to use any AI tools during the application or interview process, ensure you have reviewed and adhere to our AI use guidelines.